Design and Development of a Web-Based Repair Request System for Winai Dormitory

Abstract

The objectives of this research were to design and develop web service for a dormitory repair notification system, evaluate the effectiveness of the dormitory repair notification system, and assess the satisfaction towards the use of the system. As guidelines for the system development, the HTML and Google Sheets were applied; and for user interface, HTML, CSS, Bootstrap, and Google App Script languages were used to support web service. The data were collected by using a performance assessment by three experts, and a residents’ satisfaction questionnaire. The results showed that the developed system could reduce the coordination process and the close contact of users and provide immediate alerts to the dormitory technicians. Also, the overall system performance assessment in all aspects was very high (=4.88, S.D.=0.214), and the overall user satisfaction in all aspects was very high (=4.70, S.D.=0.156). Therefore, the system is appropriate and beneficial to run modern business with web service technology.