Satisfaction and commitment to the services of the John F. Kennedy Library, Office of Academic Resources, Prince of Songkla University
DOI:
https://doi.org/10.14456/jiskku.2025.24Keywords:
Satisfaction, Commitment, Library service, University libraryAbstract
Purpose: 1) To study users’ satisfaction with the services of the John F. Kennedy Library; 2) To study users’ commitment to the John F. Kennedy Library; and 3) To compare different user types in terms of their satisfaction with and commitment to the services of the John F. Kennedy Library.
Methodology: This study employs a quantitative survey research design. The sample consists of 400 library users selected through accidental sampling. Data collected using a questionnaire. The statistical analyses include frequency, percentage, mean, and standard deviation.
Findings: 1) Overall satisfaction with library services is high, with the highest average scores for location and facilities, followed by library staff, communication with users, and service procedures, respectively. 2) Overall user commitment to the library is high, with pride having the highest average score, followed by support and protection, respectively. 3) Overall satisfaction with library services is high, with staff having the highest average score, followed by lecturers and graduate students, respectively. Overall, user commitment to the library is high, with lecturers having the highest average score, followed by staff and outsiders, respectively.
Applications of this study: The study revealed service strengths and identified weaknesses to improve service efficiency. These insights support the design of services that better meet user needs and the effective use of user complaints to address services issues. As a result, user confidence and trust in library services are enhanced, leading to higher levels of satisfaction and commitment.
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