THE DEVELOPMENT OF MODEL COMPETENCY FOR MANAGEMENT OF QUALITY CONTROL DEPARTMENTS OF THE AUTOMOTIVE INDUSTRY IN INDUSTRIAL 4.0 AGE

Abstract

The objectives of this article were 1) to analyze the key elements to develop the potential of quality control executives in the automotive industry in the age of Industry 4.0, 2) to create a model for the potential of quality control executives in the automotive industry in the age of Industry 4.0, and 3) to prepare a guideline for developing the potential of quality control executives in the automotive industry in the age of Industry 4.0. The research was a combination of qualitative and quantitative methods. There were four groups of informants: 1) 14 in-depth interview experts, 2) 404 questionnaire administrators, 3) a group of 14 experts in focus group discussions, and 4) a group of five experts in the evaluation of manuals. Research instruments included in-depth interviews, questionnaires, model assessments and manual assessment forms. The statistics used were content analysis, frequency, percentage, mean, standard deviation. and elemental analysis.

The results showed that Competencies can be divided into three main components: 1) Knowledge, which had five sub-components, including 1) problem analysis for systematic solutions, 2) innovative product quality control, 3) automation applications, 4) digital technology systems, and 5) work systems; 2) Skills, which consisted of four sub-components: 1) quality system management, 2) quality control operations, 3) systematic thinking and development of automation, and 4) risk determination for work planning; and 3) Attributes, which comprised four sub-components, namely 1) intelligent virtue, 2) creativity and continuous self-improvement, 3) quality value creation, and 4) innovation development with positive thinking by potential models and manuals. The experts unanimously considered it appropriate and applicable.