Status of tourism management for people with disabilities in Thailand

Abstract

This research aims to examine the status of tourism management for people with disabilities in Thailand. A qualitative research approach was employed, specifically documentary research. The sample consisted of 30 research reports of tourism for people with disabilities in Thailand, selected through purposive sampling. The research instrument used was a semi-structured record form. The findings indicate that the current management and service provisions for tourism for people with disabilities require significant improvement. Many sectors do not prioritize this issue as people with disabilities are not considered a target group, and there is no perceived business profit. Additionally, negative attitudes towards disabilities persist. Existing facilities and environments are not disability-friendly. Most business operators are unaware of legal requirements regarding accessibility facilities for people with disabilities, as well as for the elderly. The study found that there is a lack of adequate facilities for people with disabilities. They also face difficulties in interpersonal interactions during travel due to negative social attitudes towards disabilities. Furthermore, they incur higher travel expenses as they always need a companion. Tour guides lack knowledge in assisting and communicating with people with disabilities. In terms of tourism needs, people with disabilities seek facilities designed for universal use, tourism for all - promoting universal accessibility. This aligns with the Third National Tourism Development Plan, which emphasizes high-quality tourism infrastructure (Quality Tourism) to accommodate all tourist groups.