The Relationship Between Quality of Work Life, Organizational Citizenship Behavior with Organization Commitment of Personnel of The Office of The Permanent Secretary, Ministry of Education

Abstract

The objectives of this research were 1) to study the levels of quality of work life, organizational citizenship behavior, and organizational commitment among the personnel of the Office of the Permanent Secretary, Ministry of Education, 2) to compare the organizational commitment of personnel based on personal factors, including gender, age, education level, income, and length of service, and 3) to examine the relationships between quality of work life, organizational citizenship behavior, with organizational commitment among the personnel. The sample used in this study consisted of 250 civil servants working at the central administration under the Office of the Permanent Secretary, Ministry of Education. Questionnaires were used as the data collection tool.

The findings revealed that 1) the levels of quality of work life, organizational citizenship behavior, and organizational commitment were overall high, 2) there was no significant difference in organizational commitment between personnel of different genders, whereas differences in age, education level, income, and length of service were associated with significant differences in organizational commitment, and 3) quality of work life and organizational citizenship behavior were positively correlated with organizational commitment at a significant level of .05.