A Study of The Participation in The Operations of Personnel at The Revenue Regional 3

Abstract

               This research aimed to study the participation in the operations of personnel at the Revenue Regional Office 3. The sample group consisted of 160 personnel from the Revenue Regional Office 3 Proportional stratified random sampling was performed. The research instrument was a questionnaire, and the data were analyzed using descriptive statistics, including frequency and percentage, mean, and standard deviation, and inferential statistics, namely t-test (Independent t-test) and One Way ANOVA. The research findings revealed that, overall and in each of the four aspects (decision-making, operations, receiving benefits from work, and evaluation), the personnel of the Revenue Regional Office 3 had a moderate level of participation in the operations. No significant differences in participation were found across gender, service length, or position, while personnel with different education levels showed differences in their participation in receiving benefits from work. The research suggests that the Revenue Regional Office 3 should organize activities or projects that continuously enhance the knowledge and abilities of personnel in their operations and should promote participation in decision-making and evaluation aspects by utilizing skills and teamwork.