The Performance Efficiency of Executive Secretaries in the Chonburi Provincial Administrative Organization

Abstract

               The research titled “The Performance Efficiency of Executive Secretaries in the Chonburi Provincial Administrative Organization” aims to examine the level of performance efficiency of executive secretaries and the factors affecting their work efficiency. This study adopts a quantitative research approach, using questionnaires as the data collection instrument. The sample consists of 44 participants, including government officials, permanent employees, mission-based contract employees, and general contract employees. Data were analyzed using percentage, mean, and standard deviation. 

The results revealed that:

In terms of accuracy in work process verification, the overall mean score was at a high level (𝑥̄ = 4.18). Most items were rated at a high level. The highest mean score was the ability to appropriately schedule executives’ appointments based on priority (𝑥̄ = 4.30), followed by the ability to carefully review and ensure compliance with rules and regulations before presenting to executives (𝑥̄ = 4.20). Monitoring work progress and reporting to executives had a mean of 4.16. The lowest mean score was the ability to accurately respond to official correspondence and other documents in accordance with administrative principles (𝑥̄ = 4.07).
In terms of participation in organizational development, the overall mean score was at the highest level (𝑥̄ = 4.38). Most items were rated at the highest level. The highest mean score was problem-solving with enthusiasm and responsibility (𝑥̄ = 4.50), followed by acceptance and understanding of organizational goals, vision, and mission, along with maintaining a positive organizational image (𝑥̄ = 4.36). The lowest mean score was maintaining and promoting the organization’s image, as well as strict compliance with organizational rules and regulations (𝑥̄ = 4.32).