Big Data for Online Crisis Management
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Abstract
Using big data as a tool for online crisis management is phenomenon that occurs under a new communication context. This article focuses on how big data impacts to online crisis management. The study found that data analysis with big data can help the organization to prevent and manage the organization's crisis. The implementation of big data in crisis management is an integration between science and communication knowledge, which has the advantage of being able to use information related to organizations and stakeholders that are produced from various sources to analyze situations, predictions and prescription. Enabling the organization to see the trend of crisis and can make decisions to resolve crises more accurately. But big data may create problems for the organization as well; the accuracy of the data, the ability to design tools for selecting data and analyzing results, the organization's readiness to deal with big data, the challenge of using Big Data to ethics and law and the use of Big Data to deal with crisis cannot be done without human.
Therefore, relevant organizations or agencies should pay more attention to human resource development that is capable of dealing with crisis and computer science capabilities together. Its will help reduce the gap and be the best solution.
Keywords: Crisis management, Online crisis management, Big data, Data analytic
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