The Moderating Effect of Mindfulness on The Relationship Between Technostress and Conflict of Each Working Generation
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Abstract
This research study aims to 1) examine the relationship between technostress and conflict of each generation in the workplace and 2) investigate the moderating effect of mindfulness on the relationship between technostress and conflict of each generation in the workplace. The sample consists of employees from both the public and private sectors. The study employs a quantitative research approach, collected data by using a convenience sampling method. Data were collected through paper and online questionnaire by 412 responses. The reliability test reported a Cronbach’s alpha coefficient values ranging between 0.714 and 0.916. Descriptive statistics were used to analyze, including frequency, percentage, mean, and standard deviation. Additionally, inferential statistics were applied, utilizing multiple regression analysis. The findings revealed that technostress, particularly in areas such as techno-invasion, techno-insecurity and techno-uncertainty had a significant positive relationship with organizational conflict across all age groups. However, the study also found that mindfulness helped reduce the strength of the relationship between technostress and conflict in some areas. These results can be used as a guideline for developing and improving organizational technology policies as well as encourage employee mindfulness and stress management that preventing or mitigating potential conflicts within organization.
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