The Factors Impacting Horizontal Collaboration Performance of Logistics Service Providers in a Global Network
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Abstract
The aim of the article is to develop a conceptual model of horizontal collaboration between logistics service providers in a global network operated by a network administrative organization. A qualitative pilot study with the semi-structured interviews were conducted with ten chief executive officers of logistics service providers in the G7 logistics network which is one network with 148 small-and-medium-size logistics service providers locating over the world during two weeks of June 2021. The content analysis method was conducted to conclude the results of interviews. The findings indicate that it is difficult to evaluate the growth of horizontal logistics collaboration. Consequently, overall satisfaction and network continuity were employed to assess collaboration performance. The present study theoretically contributes the conceptual model of horizontal collaboration between logistics service providers in a global network operated by a network administrative organization. Practically, the study recommends that the logistics service providers can use the model to foster the collaboration performance with partners in the network.
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