GOVERNMENT POLICY AND THE DEVELOPMENT OF DENTAL CLINIC QUALITY AT ROYAL THAI ARMY HOSPITAL

Abstract

The objectives of this research were: 1) to study the condition of problems in dental clinic development in certifying the quality development process; 2) to study and analyze government policy and dental clinic quality development; and 3) to study the model of policy formulation, and guidelines for the development of dental clinics. This was a descriptive study using qualitative research methods. This used in-depth interview techniques study the relevant documents and brainstorming by a group of key informants from the Dentist Division Royal Thai Army Medical Department, Dental Council, Phramongkutklao Hospital, Ananda Mahidol Hospital, Fort Thanarat Hospital, Fort Surasi Hospital, and Fort Adison Hospital. They were divided into 3 groups: Key informant group 1, 5 executives, group 2 key informants, 1 staff member per hospital, totaling 5 members, and key informant group 3, those with expertise. Specializing in government agencies, the private sector, civil society, and the public sector, 5 groups, 5 people each, including 35 key informants. The tools used for data collection were Interview form Quasi-Structured Model and Data Analysis by interpretation to create conclusions. The results of the research found that: 1.) The condition of the service budget problem shortage of dental personnel The management of five elements, namely cost, quality, quantity, time and method of production. 2) The analysis found that The policy is inconsistent with the budget, service plan, wages, personnel compensation, utilities, materials, equipment, and private contractors. 3) Guidelines and recommendations by the policymaking process, and good practices are 1) Recording and Document Preparation, 2) Human Resource Development, 3) Safety and 4) Ethical Legal and Social Issues.