Evaluation of public services quality of Ang Thong Municipality, Mueang District, Ang Thong Province

Abstract

     The objectives of this research were: 1) to study the evaluation of public service quality of Ang Thong Municipality, Mueang District, Ang Thong Province, and 2) to use the research results as guidelines for relevant agencies to improve and develop the evaluation of public service quality of Ang Thong Municipality, Mueang District, Ang Thong Province. The research was quantitative. The population was people living in Ang Thong Municipality, Mueang District, Ang Thong Province who came to receive services from Ang Thong Municipality. There were total of 11,518 people. The sample size used in this study was 368 people. The sample was calculated using Taro Yamane's formula. The research tool was a questionnaire. Data were analyzed using percentages, means, and standard deviations.

The research results found that: 1. the evaluation of public service quality of Ang Thong Municipality, Mueang District, Ang Thong Province, personal information of the majority of respondents, classified by gender, found that the majority of respondents were female, 187 people, accounting for 50.82 percent. Classified by age, it was found that the majority of respondents were between 41 - 50 years old, number 110. Representing 29.89 percent, classified by status, it was found that the majority of respondents were marital status, 175 people, representing 47.55 percent. Classified by education, it was found that the majority of respondents had a secondary education level, 135 people, representing 36.69 percent, and classified by occupation, it was found that the majority of respondents had general employment occupations, totaling 92 people, accounting for 25. 01 percent. 2. using the research results as guidelines for relevant agencies to improve and develop the evaluation of public services quality of Ang Thong Municipality, Mueang District, Ang Thong Province, overall, it was at a moderate level ( = 3.20). When classified into each aspect, it was found that the provision of service was on time ( = 3.24) was at a moderate level, followed by providing adequate services ( = 3.23) at the level moderate, followed by equal service provision ( = 3.18) was at the moderate level, followed by continuous service provision ( = 3.17) was at a moderate level and advanced services ( = 3.17) was at a moderate level, respectively.