New Public Services Case Study : One Stop Service at the Metropolitan Police Station

NEW PUBLIC SERVICES A CASE STUDY : ONE STOP SERVICE AT THE METROPOLITAN POLICE STATION

Abstract

The objectives of this research were 1) to study the level of service satisfaction (One Stop Service) 2) to compare the level of service satisfaction (One Stop Service) 3) to find ways to improve and develop the service system. Serve of the Metropolitan Police Station It is a quantitative research. The sample size was 400 people. Simple sampling was used. The data collection tool is a questionnaire. The statistics used to analyze the data were frequency, percentage, mean and standard deviation. The statistic used to test the hypothesis T-test and the One-Way ANOVA comparing the mean of independent variables. The statistical significance was at the 0.05 level. The results showed that 1) the public service at the police station in Bangkok. Overall, the people's satisfaction was at a high level (= 3.68, S.D. = 0.396), with the highest satisfaction in the process/procedures of serving the people (= 3.75, S.D. = 0.486). Sample variance classified by personal factors, there was no difference. 3) The issue that people were most dissatisfied with were Paying fines is not up-to-date. Fines should be paid through technology, such as paying fines through the Police Department Application. People want to pay fines with convenience and speed through technology. As for reporting complaints or emergencies.           The police should arrive at the scene in no more than 15 minutes, and it is suggested that the police station's services should include a means of contacting the station to report the police without going to the police station in some cases, such as card reporting. People lost important documents. The police can respond as evidence through modern technology such as SMS, Application system, daily record report, etc.