Learning Process of Information Seeking, Knowledge Sharing and Knowledge Transfer of Khonkaen University’s Supporting Staff

Abstract

                 This research aimed to study the learning processes in working of information seeking, exchange, and knowledge transfer of Khon Kaen University's supporting staff. The sampling group was 341 supporting staff of Khon Kaen University, and the questionnaire was used as the research instrument in this study with 341 responses of 100.0% in total.  The data was analyzed by the package program in order to find out the statistic, mean, and standard deviation. 

                The research found that 1) the information sought. Most of the information-seeking operations. To increase knowledge about the operation. And planning to monitor the implementation of the plan, as reported results of operations of the agency. The annual report of the agency / university. Sources used include the Internet (www), the various departments. Most planning processes for information and find information by defining keywords, phrases, questions situations. The issue / problem / issue Find 2) the exchange of learning. Personnel exchange experience in working with a team / colleagues across party lines (Cross functional Team) exchange of experience in the practice of dialogue (Dialogue), and the exchange of experience. The performance of seniors, colleagues. And the use of electronic media such as Facebook, Line, Google plus, E-mail, Blog to share their knowledge with others, always 3) knowledge transfer. Most people have inherited experience from the older generation. To get the experience of working in renewable agencies. The inherited experience by learning to share and exchange experiences.