Developing a Training Course to Reduce the Gap in Information and Digital Knowledge Access of Governmental Service: A Case Study of a Community in Satun Province
DOI:
https://doi.org/10.14456/jiskku.2024.25Keywords:
Training program, Information and digital knowledge, Digital literacy, Skill, Understanding and use of digital technologyAbstract
Purpose: 1) To study the situation of information and digital knowledge access in governmental services, 2) to assess the needs for training, 3) to develop and evaluate the training course efficiency, and 4) to study the results of the use of the training course through a comparison of pre-and post-training achievements and the participants’ satisfaction with the course.
Methodology: The research employed a mixed-method design, integrating a questionnaire, semi-structured interviews, a course efficiency evaluation form, pre- and post-tests, and an evaluation of trainees’ satisfaction. The sample group, comprising 510 people in Muang and Manang Districts, was selected using the purposive sampling method. Data was collected from September to December 2021. The qualitative data was analyzed through content synthesis and categorization, while the quantitative data was statistically analyzed.
Findings: 1) The need for training among people was at a high level, based on their basic rights. However, the inaccessibility to governmental services was due to their lack of perception of public relations news. 2) The results of training and course efficiency showed an 80/80 efficiency rating in both districts, indicating the course’s efficiency. Post-test scores in both districts were higher than pre-test scores, and participant satisfaction was found to be at the highest level.
Applications of this study: Could be applied in the training programs to develop skills and awareness for accessing information and digital knowledge related to basic rights in daily life, ultimately leading to more informed and thoughtful decision-making when using information and knowledge.
Downloads
References
Abrahamson, M. (1980). Sociology Ser: Urban Sociology. Prentice Hall PTR.
Agnew, I., & Ripper, L. (2011). Using embedded outreach to bridge the digital divide. Working with Older People, 15(3), 127–134. https://doi.org/10.1108/13663661011176688
Armenta, B. E., Knight, G. P., Carlo, G., & Jacobson, R. P. (2011). The relation between ethnic group attachment and prosocial tendencies: The mediating role of cultural values. European Journal of Social Psychology, 41(1), 107–115. https://doi.org/10.1002/ejsp.742
Bach, C., Bouchon, S., Fekete, A., Birkmann, J., & Serre, D. (2013). Adding value to critical infrastructure research and disaster risk management: The resilience concept. Surveys and Perspectives Integrating Environment and Society, 6(1), 1-12.
Bach, A. Shaffer, G. & Wolfson, T. (2013). Digital human capital: Developing a framework for understanding the economic impact of digital exclusion in low-income communities. Journal of Information Policy, 3, 247-266. https://doi.org/10.5325/jinfopoli.3.2013.0247
Chiriac, H. C. (2013). Scientific and religious imaginary in the knowledge society. European Journal of Science and Theology, 9(1), 111-122.
Ferreira, R., Moreira, W., Mendes, P., Gerla, M., & Cerqueira, E. (2014). Improving the delivery rate of digital inclusion applications for amazon riverside communities by using an integrated Bluetooth DTN architecture. International Journal of Computer Science & Network Security, 14(1), 17-24. https://doi.org/10.48550/arxiv.1405.7084
Figueiredo, M., & Kramer, M. (2012). Overcoming poverty through digital inclusion. IT Professional, 14(3). 6-10. https://doi.org/10.1109/mitp.2012.57
Hilbert, M. (2011). The end justifies the definition: The manifold outlooks on the digital divide and their practical usefulness for policy-making. Telecommunications Policy, 35(8), 715-736. https://doi.org/10.1016/j.telpol.2011.06.012
Jonboonreang, P. (2020). Communication strategies of community leader to participate in Loei river management of Loei province. Journal of Communication Arts Review, 24(1), 50-63.
Kongpradit, K. (2016). A training for bridging between the gap of digital divide in communities in the eastern region of Thailand. (In Thai). Chonburi: Burapha University.
Leo, N. & Caroleo, D. (2011). Policy scenarios for tackling digital exclusion in aging societies: An agent-based simulation. Proceedings in Intervento presentato al convegno IADIS International Conference ICT, Society and Human Beings 2011. (109-116). Italy: IADIS Press.
Lor, P. J., & Britz, J. J. (2007). Is a knowledge society possible without freedom of access to information?. Journal of Information Science, 33(4), 387 397. https://doi.org/10.1177/0165551506075327
Madanmohan, R. (2012). Knowledge management tools and techniques. New York: Routledge.
Mimbi, L., & Kyobe, F. (2016). ICT and public service value creation in Africa: efficiency assessment using DEA approach. Proceeding in Conference: Australasian Conference on Information Systems. (1-13). Sydney: ACIS.
Mossberger, K. (2008). Toward digital citizenship: Addressing inequality in the information age. In Routledge Handbook of Internet Politics. Edited by Andrew Chadwick& Philip N. Howard. New York: Routledge.
Nualnang, W. (2020). Information technology and digital potential development project of Thung Kula Rong Hai community leaders in Surin province to become a prototype information village. (In Thai). Retrieved from https://ppi.psu.ac.th/project/754
Pantzar, E. (2000). Knowledge and wisdom in the information society. Foresight, 2(2), 230-236. https://doi.org/10.1108/14636680010802573
Phukamchanoad, P. (2021). Application of knowledge and participation in community development of partners. (In Thai). Bangkok: Suan Sunandha Rajabhat University.
Rhee, C., Raghav, R., Al-Raimi, H., & Moon, J. (2010). Ethical dimensions of the information society. Proceedings of The Americas Conference on Information Systems. (1–9). USA: Association for Information Systems (AIS) eLibrary.
Ribble, M., & Bailey, G. (2007). Digital citizenship in schools. Washington DC: ISTE.
Ribble, M. (2015). Digital citizenship in schools: Nine elements all students should know (3rd ed.). Washington DC: International Society for Technology in Education.
Rivas, M. F. (2013). An experiment on corruption and gender. Bulletin of Economic Research, 65(1), 10-42. https://doi.org/10.1111/j.1467-8586.2012.00450.x
Sa-naguankaew, V. (2015). Digital citizens. (In Thai). Retrieved from https://www.stou.ac.th/study/sumrit/1-59(500)/page2-1-59(500).html
Sombatratananan, J. (2009). Political culture of communities in the eastern region: A case study of specific communities in Noen Kho Subdistrict, Rayong Province. (In Thai). Chonburi: Burapha University.
Srisa-Art, B. (2002). Preliminary research. (In Thai). 7th ed. Suwiriyasan.
Srisathidnarakul, B. (2002). Nursing research methods. (In Thai). Bangkok: Chulalongkorn University Press.
Taba, H. (1962). Curriculum development: Theory and practice. London: Harcourt Brace.
Teimtad, S., & Juntaramast, P. (2022). Digital divide and building the habit of reading to the children in the developing countries: Empirical evidence from Pisa Thailand. (In Thai). Rajapark Journal, 16(49), 205-220.
Thai People Map and Analytics Platform. (2021). Overview of inequality in Satun Province. (In Thai). Retrieved from https://www.tpmap.in.th/2562/91
UNESCO. (2016). Education in Thailand: An OECD-UNESCO Perspective. Retrieved from https://www.oecd-ilibrary.org/education/education-in-thailand_9789264259119-en
Verdegem, P. & Fuchs, C. (2013). Towards a participatory, co-operative and sustainable information society?: a critical analysis of Swedish ICT policy discourses. Nordicom Review, 34(2), 3-18, https://doi.org/10.2478/nor-2013-0050
Vilamas, W. (2020). Necessary needs for digital citizenship of teachers and educational personnel in Saraburi Province. (In Thai). Pathum Thani: Rajamangala University of Technology Thanyaburi.
Wang, S. & Rodriguez, N. (2013). Health digital inclusion and patient-centered care readiness in the USA. Communications of the Association for Information Systems, 32(1), 201-216, https://doi.org/10.17705/1CAIS.03208
Wasri, P. (2015). Pracharat strategy for developing Thailand. (In Thai). Nonthaburi: Suea Tawan Publishing.
White, S., Ragkhanto, R. & Srikhruedong, S. (2021). Human: Digital citizenship. Journal of MCU Humanities Review, 7(2), 339-355.
Wolfson, A. (2013). Monitoring and promoting the impact of pedagogically related scholarship. Biochemistry and Molecular Biology Education, 41(6), 365-368, https://doi.org/10.1002/bmb.20730
Wong, Y. C., Fung, J. Y. C., Law, C. K., Lam, J. C. Y., & Lee, V. W. P. (2009). Tackling the digital divide. British Journal of Social Work, 39(4), 754 767. https://doi.org/10.1093/bjsw/bcp026
