The Constraints of Students’ Digital Literacy during the COVID-19 Pandemic
DOI:
https://doi.org/10.14456/jiskku.2024.14Keywords:
Digital literacy, COVID-19, Online learning, Academic performance, ICT, NEMSU CantilanAbstract
Purpose: This study delved into the constraints faced by students in terms of digital literacy amidst the COVID-19 pandemic at North Eastern Mindanao State University (NEMSU) Cantilan Campus. It specifically focused on addressing the challenges encountered by informants due to their adverse experiences with information and communications technology (ICT), which subsequently impacted their academic performance.
Methodology: The study employed a qualitative research method utilizing an interview guide to investigate the challenges faced by students in online learning during the height of the pandemic at NEMSU Cantilan Campus. The researchers randomly selected and interviewed 22 informants, with 2 from each program of the university. The study used thematic analysis to interpret data, identify meaningful information, and organize it into themes.
Findings: Based on the findings of the study, the researchers identified emergent themes, namely: Unreliable Internet Connection, Poor Knowledge in using ICT, and Disruptive Background Noise. The study highlighted the significant impact of slow or unreliable internet connections on students' ability to engage effectively with ICT. The selected men and women who were interviewed expressed frustration and limitations in accessing online resources, communicating with others, and completing tasks due to connectivity issues. Moreover, the informants expressed difficulties in navigating digital platforms, understanding software applications, and utilizing ICT tools effectively. Additionally, the presence of disruptive background noise emerged as a significant barrier to effective communication and concentration during online interactions.
Applications of this study: The findings of the study highlighted the necessity for educational institutions like NEMSU to improve digital literacy programs. Students can gain technical abilities in navigating online platforms by adding thorough ICT instruction into their curriculum. Educational institutions and policymakers may work together to ensure that students have stable and high-speed internet access, allowing for seamless online learning experiences and improving internet infrastructure. Addressing the problems expressed by the informants in accessing digital platforms and efficiently employing ICT tools emphasize the importance of providing continuing technical help to students. Offering workshops, tutorials, and tools can help students overcome technology barriers and improve their digital skills.
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