ICT Labor Needs of Hotel Business in Phuket,Thailand
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Abstract
The research aimed to study needs of Information and Communication Technology (ICT) labors in response to human resource development among hotel businesses in Phuket Province. It was a quantitative research conducting via a survey. 255 hotel businesses were subjects in this study. A questionnaire was utilized as a research instrument in order to find frequency and percentage. The responses derived from the questionnaire were also analyzed. The findings showed that most hotels outsource to operate the ICT department and there is no permanent ICT staff except EDP (Electric Data Processing). ICT staff is mostly responsible for administering the Internet systems and networks. Additionally, it was found that most hotels do not need full time ICT staff from 2013 to 2015. Most of the hotels require ICT staff to have high competence and good personality. The ICT staff is required to be good at conversation and communication in foreign languages, especially in English. Besides, problem solving skills for clients and colleagues are very necessary for ICT staff in the hotel business.
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