Needs of Employee Development of a Hotel Business in Phuket

Abstract

The purposes of this research were to study needs of personnel development of hotel business in Phuket. The questionnaires were used as a research instrument. The questionnaires were launched to hotel executives, department heads and hotel staff. The subjects of this study were 512 people consisting of 256 people who work as the executives, heads of personnel department, and another 256 people who were working as hotel staff. Frequency, percentage, mean, standard deviation and t-test were utilized to analyze and interpret data.The findings showed that 1) Majority of hotels in Phuket have attended to develop hotel staff. Both department heads and staff are available to participate in training on Monday to Friday. The hotel used the Internet to search for training contents, to promote the training section as well as to inform all staff. Regularly, the hotel used boards to inform the staff to attend the training, which was very convenient. However, hotel staff preferred being informed by their department heads directly. Most of hotel staff was excellent at hospitality. Most of them wanted to participate in the training organized by Community College of Prince of Songkla, Phuket Campus. Also, most of department heads and staff wanted to enroll in training courses such as ASEAN  languages (conversation in daily life) and English language.