A Comparative Study of Psychological Empowerment and Employee Commitment between Chain-affiliated and Independent Hotels in Krabi
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Abstract
The objectives of this study were to (1) measure the hotel employees’ psychological empowerment and employee commitment in Krabi, (2) compare the employees’ psychological empowerment and employee commitment between the independent and chain-affiliated hotels in Krabi, and (3) examine the relationship between psychological empowerment and employee commitment. This study targeted hotel employees in Krabi. A quantitative approach was applied. 480 questionnaires were distributed to hotel employees in Krabi. 376 completed questionnaires were submitted and usable. 141 were from independent hotels and 235 were from chain-affiliated hotels. The findings showed that the hotel employees in Krabi had moderately high levels of psychological empowerment. Hotel types had an impact on the employees’ psychological empowerment but no impact on employee commitment. Additionally, there was a positive relationship between psychological empowerment (competence, meaning, and influence) and employee commitment. The results of this study would help hotel managers to increase employee retention.
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