Factors Affecting Employee Commitment for Small Independent Hotel in Phuket Province
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Abstract
The objectives of this study were (1) to investigate the levels of employee commitment to the small independent hotel organizations in Phuket Province, (2) to compare the levels of employee commitment to the organization of the small independent hotel organizations in Phuket Province dictated by personal characteristics, and (3) to investigate the relationship between job characteristics, organization characteristics and the levels of employee commitment to the organization of small independent hotels in Phuket Province. The findings showed that small independent hotel employees in Phuket were strongly committed to their organization. The personal characteristics in terms of education, job level and work experience have an effect on the employee commitment level. Furthermore, the job characteristics and the organization characteristics involved had a positive relationship with the small independent hotel employees’ organizational commitment. The results of this study will be useful for small independent hotel owners to improve their Human Resources management system by maximizing their employee commitment and retaining their help for the organization to gain a competitive advantage.
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