Factors Influencing Effectiveness of Interdepartmental Communication in Hospitality Industry: A case Study of 4-5 Star Hotel Employees in Phuket
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Abstract
This study aims to examine the key factors influencing interdepartmental communication in the hospitality industry in Phuket. It specifically seeks to test and evaluate a theoretical framework which consists of certain HR practices affecting the improvement of interdepartmental communication, which the literature review shows. The target population was full time 4-5 star hotel employees in Phuket. The author distributed 600 questionnaires and received 441 in representing a usability response rate of 73.5%. The results showed that four dimensions of HR practices (team work, training, core values and personal development) exerted positive correlation with the interdepartmental communication. Hotels should focus on and maintain a positive organizational culture, provide more training for skills development of their staff and build-up teamwork atmosphere to ensure that their employees can work together with a higher level of interdepartmental communication.
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