Cabin Crews’ Learning Achievement and Satisfaction toward E-Learning Media: A Case Study of Thai Airways International
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Abstract
This research aims to develop e-learning media for basic operation course for Thai Airways cabin crew by studying learning achievement in terms of effectiveness, efficiency, and satisfaction. Using mixed-method research design, questionnaires from 375 participants, working as Thai Airways cabin crew, were quantitatively collected and 5 participants from the management team, contributing the e-learning course, were qualitatively interviewed. Data from the questionnaires were analyzed by using statistics and the in-depth interview data were as well synthesized. Results revealed that after taking the e-learning course training, trainees passed the test scores at 80% with high satisfaction level toward the course, showing higher learning achievement than ever before. Furthermore, the management team agreed that the e-learning is very effective for the organization but should be developed a more accurate learners’ authentication system. The trainees proposed that the e-learning media should be more stable with a variety of teaching styles and interactive channel between teachers and learners.
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารทดสอบระบบ ThaiJo2 ถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรงซึ่งกองบรรณาธิการวารสาร ไม่จำเป็นต้องเห็นด้วย หรือร่วมรับผิดชอบใดๆ
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารทดสอบระบบ ThaiJo2 ถือเป็นลิขสิทธิ์ของวารสารทดสอบระบบ ThaiJo2 หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใดๆ จะต้องได้รับอนุญาตเป็นลายลักอักษรจากวารสารทดสอบระบบ ThaiJo2 ก่อนเท่านั้น
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