A Comparison between Perceptions and Expectations of Instructional Management of English Courses of the General Education Program at Phranakhon Rajabhat University

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Intira Charuchinda

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             Students enter higher education with expectations which may not always accord with what they actually experience at university.  The objectives of this study were to 1) investigate student perceptions and expectations of instructional management of the English courses of the general education program at Phranakhon Rajabhat University. and 2) compare the perceptions to the expectations.  The population size was 10,007 individuals comprising non-English majors and non-international college students at this institution.  The sample derived through cluster sampling was constituted of 600 individuals, and 505 of them properly completed and returned the questionnaire.  The statistics used for data analysis were frequency, percentage, mean, standard deviation, and paired t-test.


             The findings were as follows: 1) Concerning the perceptions, the highest rated aspect was the teachers and the lowest one was the learning environment.  Regarding expectations, the highest-rated aspect was the teachers, and the lowest-rated one was the learning environment.  2) Every aspect of the perceptions was significantly lower than its respective aspect of the expectations.   Moreover, the greatest expectation-perception difference arose in learning environment, and the slightest one in the teachers with p-value of .000.

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