THE GUIDELINE FOR MAKING NEW WOMEN ENTREPRENEUR : A CASE STUDY OF HOME HEALTH CARE SERVICES

Authors

  • Jakkapong Sukphan Faculty of Business Administration, Maejo University
  • Pusanisa Thechatakerng Faculty of Business Administration, Maejo University
  • Whachiraporn Boonpradub Independent scholar

DOI:

https://doi.org/10.60101/rmuttgber.2023.264338

Keywords:

New Women Entrepreneur, Home Health Care Services, Business Model Canvas

Abstract

The objectives of this research were to study the pattern of home health care services and provide the guidelines for creating new women entrepreneurs in Sansai District, Chiang Mai Province, using the Business Model Canvas. The researcher used qualitative research and used purposive sampling method. A semi-structured interview was used to collect data through in-depth interviews. The informants consisted of ten healthcare and elderly care entrepreneurs, six healthcare workers working in the hospital, five healthcare workers working in promoting hospitals, four rescue workers, and five public health officers in Sansai Chiang Mai, a total of 30 persons. The results show that home health care services for women entrepreneurs could be divided into three types: 1) nursing homes, 2) elderly transportation services, and 3) home elderly care services. In addition, the results reveal that new women entrepreneurs should understand the basic concept of business operations. It consists of the following elements for consideration: 1) Determine the service model. 2) Determine the target customers. 3) Determine the key activities. 4) Identify the key resources. 5) Finding the network. 6) Consideration of the revenue. 7) Understand the cost structure. 8) Use appropriate communication tools. 9) Maintain customer relationships.

Author Biography

Jakkapong Sukphan, Faculty of Business Administration, Maejo University

Lecture in Marketing

References

Ahl, H. (2006). Why research on women entrepreneurs needs new directions. Entrepreneurship Theory and Practice, 30(5), 595–621. https://doi.org/doi.org/10.1111/j.1540-6520.2006.00138.x

Allen, S., & Truman, C. (2016). Women in business: Perspectives on women entrepreneurs (1st ed.). Routledge.

Amornpinyo, N. (2018). The characteristics of entrepreneurs with successful and sustainable small businesses in Northeastern Thailand. Social Sciences & Humanities, 26(1), 113–128.

Blank, S. (2013). Why the lean start-up changes everything. Harvard Business Review, 91(5), 63–72.

Braun, V., & Clarke, V. (2012). Thematic analysis. In APA Handbook of Research Methods in Psychology (pp. 57–71). The American Psychological Association.

Cardella, G. M., Hernández-Sánchez, B. R., & Sánchez-García, J. C. (2020). Women entrepreneurship: A systematic review to outline the boundaries of scientific literature. Frontiers in Psychology, 11, 1557. https://doi.org/10.3389/fpsyg.2020.01557

Cooney, T. M. (2012). Entrepreneurship skills for growth-orientated businesses (skills development for SMEs and entrepreneurship). OECD. https://www.oecd.org/cfe/leed/cooney_entrepreneurship_skills_HGF.pdf

Department of Business Development. (2019). Elderly care business management quality standards guide. Ministry of Commerce.

Department of Business Development. (2021). Business analysis report. Ministry of Commerce.

Department of older persons. (2022). The elderly statistics in Thailand. Statistics of the elderly who has Thai nationality and the house registration in January 2022. https://www.dop.go.th/th/know/side/1/1/1159

Dong, J., He, D., Nyman, J. A., & Konetzka, R. T. (2021). Wealth and the utilization of long-term care services: Evidence from the United States. International Journal of Health Economics and Management, 21(3), 345–366. https://doi.org/10.1007/s10754-021-09299-1

El-Shal, A., Cubi-Molla, P., & Jofre-Bonet, M. (2022). Discontinuation of performance-based financing in primary health care: Impact on family planning and maternal and child health. International Journal of Health Economics and Management. https://doi.org/10.1007/s10754-022-09333-w

GEM. (2022). Global entrepreneurship monitor 2021/2022 global report: Opportunity amid disruption. The Global Entrepreneurship Research Association.

Hermawan, B., Basalamah, S., Djamereng, A., & Plyriadi, A. (2017). Effect of service quality and price perception on corporate Image, customer Satisfaction and customer loyalty among mobile telecommunication services provider. IRA-International Journal of Management & Social Sciences, 8(1), 62. https://doi.org/10.21013/jmss.v8.n1.p7

Hermawan, F., Wijayanti, S. H., & Aba, F. X. L. (2017). The canvas model as a strategy for Improving financial profits: A casey study of online businesses in Indonesia. Journal of Business and Economics Review, 2(4), 40–44.

Kerr, S. P., Kerr, W. R., & Xu, T. (2017). Personality traits of entrepreneurs: A review of recent literature (Working Paper No. 18–047).

Harvard Business School. https://www.hbs.edu/ris/Publication%20Files/18-047_b0074a64-5428-479b-8c83-16f2a0e97eb6.pdf

Lal, K., & Arora, V. P. S. (2017). Women Entrepreneurship: An overview of Indian scenario. International Journal of Enterprise Computing and Business Systems, 7(1).

Littunen, H. (2000). Entrepreneurship and the characteristics of the entrepreneurial personality. International Journal of Entrepreneurial Behavior & Research, 6(6), 295–310. https://doi.org/10.1108/13552550010362741

Massa, L., Tucci, C. L., & Afuah, A. (2017). A critical assessment of business model research. Academy of Management Annals, 11(1), 73–104. https://doi.org/10.5465/annals.2014.0072

Nair, K. R. G., & Pandey, A. (2006). Characteristics of entrepreneurs: An empirical analysis. The Journal of Entrepreneurship, 15(1), 47–61. https://doi.org/doi.org/10.1177/097135570501500104

OECD. (2019). The missing entrepreneurs 2019: Policies for inclusive entrepreneurship. https://doi.org/10.1787/3ed84801-en

Osterwalder, A. (2004). The business model ontology–A proposition in a design science approach. University of Lausanne.

Osterwalder, A., & Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers. John Wiley & Sons.

Ruangkrit, S., & Thechatakerng, P. (2015). Characteristics of community entrepreneurs in Chiangmai, Thailand. World Journal of Management, 6(1), 58–74.

Sarfaraz, L., Faghih, N., & Majd, A. (2014). The relationship between women entrepreneurship and gender equality. Journal of Global Entrepreneurship Research, 2(1), 6. https://doi.org/10.1186/2251-7316-2-6

Sibalija, J., Barrett, D., & Subasri, M. (2021). Understanding value in a healthcare setting: An application of the business model canvas. Methodological Innovations, 14(3), 1–13. https://doi.org/10.1177/20597991211050477

Sort, J. C., & Nielsen, C. (2018). Using the business model canvas to improve investment processes. Journal of Research in Marketing and Entrepreneurship, 20(1), 10–33. https://doi.org/10.1108/JRME-11-2016-0048

Sparviero, S. (2019). The case for a socially oriented business model canvas: The social enterprise model canvas. Journal of Social Entrepreneurship, 10(2), 232–251. https://doi.org/10.1080/19420676.2018.1541011

Strawser, J. A., Hechavarríab, D. M., & Passerinic, K. (2021). Gender and entrepreneurship: Research frameworks, barriers and opportunities for women entrepreneurship worldwide. Journal of Small Business Management, 59(1), 1–15. https://doi.org/10.1080/00472778.2021.1965615

Teerawichitchainan, B., Pothisiri, W., Knodel, J., and Prachuabmoh, V. (2019). The situation of Thailand’s older population: An update based on the 2017 survey. HelpAge International.

Thumkosit, U., Meemak, W., & Temchavala, P. (2018). Reform Strategies for Good Governance in Thai Local Government. Journal of Health Science, 27(2), 342–350. https://thaidj.org/index.php/JHS/article/view/2826

Troise, C., & Tani, M. (2021). Exploring entrepreneurial characteristics, motivations and behaviours in equity crowdfunding: Some evidence from Italy. Management Decision, 59(5), 995–1024. https://doi.org/10.1108/MD-10-2019-1431

UNDESA. (2019). World Population Ageing 2019. Ageing. https://www.un.org/en/development/desa/population/theme/ageing/index.asp

van Eijkel, R., Kattenberg, M., & van der Torre, A. (2022). Pricing behavior in long term care markets: Evidence from provider-level data for home help services. International Journal of Health Economics and Management. https://doi.org/10.1007/s10754-022-09334-9

WHO. (2021). Ageing and health. World Health Organization. https://www.who.int/news-room/fact-sheets/detail/ageing-and-health

World Economic Forum. (2020). Global gender gap report 2020 insight report. World Economic Forum.

Yadav, V., & Unni, J. (2016). Women entrepreneurship: Research review and future directions. Journal of Global Entrepreneurship Research, 6(12), 1–18. https://doi.org/doi.org/10.1186/s40497-016-0055-x

Zott, C., Amit, R., & Massa, L. (2011). The Business Model: Recent Developments and Future Research. Journal of Management, 37(4), 1019–1042. https://doi.org/10.1177/0149206311406265

Downloads

Published

16.12.2023

How to Cite

SUKPHAN, J. .; THECHATAKERNG, P.; BOONPRADUB, W. THE GUIDELINE FOR MAKING NEW WOMEN ENTREPRENEUR : A CASE STUDY OF HOME HEALTH CARE SERVICES . RMUTT Global Business and Economics Review, Pathum Thani, Thailand, v. 18, n. 2, p. 28–40, 2023. DOI: 10.60101/rmuttgber.2023.264338. Disponível em: https://so03.tci-thaijo.org/index.php/RMUTT-Gber/article/view/264338. Acesso em: 28 apr. 2024.

Issue

Section

Research Articles