THE INFLUENCE OF INFORMATION SYSTEM QUALITY, SERVICE QUALITY AND REGULATION QUALITY ON PERCEIVED EASE OF USE PERCEIVED USEFULLNESS AND USEAGE INTENTION OF NATIONAL SINGLE WINDOW (NSW) SYSTEM BY THAI CUSTOMER OFFICERS
Keywords:
The Influence of Information System Quality, Service Quality, Regulation Quality, Perceived Ease of Use, Perceived Usefulness, Usage IntentionAbstract
The objective of this study is (1) to study the influence of information system quality, service quality and regulation quality on perceived ease of use, (2) to study the influence of information system quality, service quality and regulation quality on perceived usefulness, and (3) to study the influence of perceived ease of use and perceived usefulness on usage intention of National Single Window (NSW) system by Thai Customs Officers. The researcher employed empirical research. The subjects were administration of 335 Thai customs officers and deal with data using descriptive statistics and multiple regression analysis. Finding are as follows: information quality dimension, system quality dimension, service quality, regulation quality have influence on perceived ease of use, and perceived usefulness. Perceived ease of use and perceived usefulness have influence on usage intention. The results of this study can provide a useful reference to researchers, firms, and individuals working in related organizations.
References
กรมศุลกากร. (2561). การจัดโครงสร้างการแบ่งงานภายในของส่วนราชการกรมศุลกากร. Retrieved from https://www.customs.go.th/content_with_menu2.php?
ปีเตอร์ รักธรรม. (2558, พฤษภาคม). การศึกษาปัจจัยเเละกลยุทธ์ที่สร้างแรงจูงใจในการใช้ระบบเชื่อมโยงข้อมูลอิเล็กทรอนิกส์. วารสารบริหารธุรกิจนิด้า, (16), 26-59.
สุวิมล ติรกานันท์. (2546). การใช้สถิติในงานวิจัยทางสังคมศาสตร์: แนวทางสู่การปฏิบัติ. กรุงเทพฯ: จุฬาลงกรณ์มหาวิทยาลัย.
Al-Jabri, I. M., & Roztocki, N. (2015). Adoption of ERP systems: does information transparency matter?. Telematics and Informatics, 32(2), 300-310.
Baabdullah, A. M., Alalwan, A. A., Rana, N. P., Kizgin, H., & Patil, P. (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: towards an integrated model. International Journal of Information Management, 44(1), 38-52.
Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management science, 29(5), 530-545.
Bandura, A. (2001). Social cognitive theory: an agentic perspective. Annual Review of Psychology, 52(1), 1-26.
Beatty, J. F., Samuelson, S. S., & Abril, P. S. (2019). Business Law and the Legal Environment Standard Edition (8th ed.). Boston: Cengage Learning.
Belardo, S., Karwan, K. R., & Wallace, W. A. (1982). DSS component design through field experimentation: an application to emergency management. Paper presented at the Proceedings of the Third International Conference on Information Systems.
Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: lessons learned. The Academy of Management Executive, 8(2), 32-45.
Chandiok, A., & Chaturvedi, D. K. (2018). CIT: integrated cognitive computing and cognitive agent technologies based cognitive architecture for human-like functionality in artificial systems. Biologically Inspired Cognitive Architectures, 26(1), 55-79.
Chen, C. C., & Chang, Y. C. (2018). What drives purchase intention on Airbnb? perspectives of consumer reviews, information quality, and media richness. Telematics and Informatics, 35(5), 1512-1523.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3). 319-340.
Davis, F. D. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International journal of man-machine studies, 38(3), 475-487.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management science, 35(8), 982-1003.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information systems research, 3(1), 60-95.
Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30.
DeVellis, R. F. (2016). Scale development: theory and applications (Applied Social Research Methods Book 26 ), Thousand Oaks, California: Sage publications.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly, 12(2), 259-274.
Hadji, B., & Degoulet, P. (2016). Information system end-user satisfaction and continuance intention: a unified modeling approach. Journal of Biomedical Informatics, 61(1), 185-193.
Haider, M. J., Changchun, G., Akram, T., & Hussain, S. T. (2018). Exploring gender effects in intention to islamic mobile banking adoption: an empirical study. Arab Economic and Business Journal, 13(1), 25-38.
Hu, P. J. H., Chen, H., Hu, H. f., Larson, C., & Butierez, C. (2011). Law enforcement officers’ acceptance of advanced e-government technology: A survey study of COPLINK Mobile. Electronic Commerce Research and Applications, 10(1), 6-16.
Ilin, V., Ivetić, J., & Simić, D. (2017). Understanding the determinants of e-business adoption in ERP-enabled firms and non-ERP-enabled firms: a case study of the Western Balkan Peninsula. Technological Forecasting and Social Change, 125(1), 206-223
Ives, B., Olson, M. H., & Baroudi, J. J. (1983). The measurement of user information satisfaction. Community ACM, 26(10), 785-793.
Jung, W. (2017). The Effect of Representational UI Design Quality of Mobile Shopping Applications on Users’ Intention to Shop. Procedia Computer Science, 121(1), 166-169.
Kalimullah, K., & Sushmitha, D. (2017). Influence of Design Elements in Mobile Applications on User Experience of Elderly People. Procedia Computer Science, 113(1), 352-359.
Lee, D. M., Chae, Y. S., Lee, Y. K., Choi, M. J., & Jang, S. H. (2012). The impact of information system quality and media quality on the intention to use IPTV. Journal of information and communication convergence engineering, 10(1), 71-77.
Lin, C., Hu, P. J. H., & Chen, H. (2004). Technology implementation management in law enforcement: COPLINK system usability and user acceptance evaluations. Social Science Computer Review, 22(1), 24-36.
Lin, H., Fan, W., & Chau, P. Y. K. (2014). Determinants of users’ continuance of social networking sites: a self-regulation perspective. Information & Management, 51(5), 595-603.
Liu, C. H. S., & Lee, T. (2016). Service quality and price perception of service: Influence on word-of-mouth and revisit intention. Journal of Air Transport Management, 52(1), 42-54.
Ma, Z., & Dubé, L. (2011). Process and outcome interdependency in frontline service encounters. Journal of Marketing, 75(3), 83-98.
McKnight, D. H., Lankton, N. K., Nicolaou, A., & Price, J. (2017). Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust. The Journal of Strategic Information Systems, 26(2), 118-141.
Muñoz-Leiva, F., Climent-Climent, S., & Liébana-Cabanillas, F. (2017). Determinants of intention to use the mobile banking apps: An extension of the classic TAM model. Spanish Journal of Marketing - ESIC, 21(1), 25-38.
Natarajan, T., Balasubramanian, S. A., & Kasilingam, D. L. (2018). The moderating role of device type and age of users on the intention to use mobile shopping applications. Technology in Society, 53(1), 79-90.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. The Journal of Marketing, 49(4), 41-50.
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European journal of information systems, 17(3), 236-263.
Rainer, R. K., Prince, B., & Watson, H. (2017). Management Information Systems (4th ed.). Hoboken, NJ: John Wiley & Sons.
Sangupamba Mwilu, O., Comyn-Wattiau, I., & Prat, N. (2016). Design science research contribution to business intelligence in the cloud - A systematic literature review. Future Generation Computer Systems, 63(1), 108-122.
Sharma, S. K., & Sharma, M. (2019). Examining the role of trust and quality dimensions in the actual usage of mobile banking services: an empirical investigation. International Journal of Information Management, 44(1), 65-75.
Tai, J. C. F., Wang, E. T. G., & Yeh, H. Y. (2018). A study of IS assets, IS ambidexterity, and IS alignment: the dynamic managerial capability perspective. Information & Management, 56(1), 55-69.
Thai Customs Department. (2018). Thailand National Single Window. Retrieved from https://www.thainsw.net/INSW/index.jsp
Tung, L. L., & Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. The Journal of Strategic Information Systems, 14(4), 417-440.
Van de Weerd, I., Mangula, I. S., & Brinkkemper, S. (2016). Adoption of software as a service in Indonesia: examining the influence of organizational factors. Information & Management, 53(7), 915-928.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: toward a unified view. MIS quarterly, 27(3), 425-478.
Venkatesh, V., & Zhang, X. (2010). Unified theory of acceptance and use of technology: U.S. Vs. China. Journal of Global Information Technology Management, 13(1), 5-27.
Xu, J. D., Benbasat, I., & Cenfetelli, R. T. (2013). Integrating service quality with system and information quality: an empirical test in the e-service context. Mis Quarterly, 37(3), 777-794.
Yang, D., Qi, E., & Li, Y. (2015). Quick response and supply chain structure with strategic consumers. Omega, 52(1), 1-14.
Yang, H. L., & Lin, S. L. (2015). User continuance intention to use cloud storage service. Computers in Human Behavior, 52(1), 219-232.
Yildirim, H., & Ali-Eldin, A. M. T. (2018). A model for predicting user intention to use wearable IoT devices at the workplace. Journal of King Saud University - Computer and Information Sciences, 1-9 p. https://doi.org/10.1016/j.jksuci.2018.03.001
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. The Journal of Marketing, 60(2), 31-46.
Zheng, Y., Zhao, K., & Stylianou, A. (2013). The impacts of information quality and system quality on users' continuance intention in information-exchange virtual communities: an empirical investigation. Decision Support Systems, 56(1), 513-524.
Downloads
Published
How to Cite
Issue
Section
License
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของผู้นิพนธ์
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับมหาวิทยาลัยเทคโนโลยีราชมงคลธัญบุรี และคณาจารย์ท่านอื่นๆในมหาวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใดๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
