The Development of an e-Service Learning Model for Promoting a Digital Active Learning Community of Mainstreaming Students in Higher Education

Abstract

This research was a development and innovative study. The objectives were 1) to develop a model of e-Service learning for promoting a digital active learning community of mainstreaming students in higher education, 2) to study the effectiveness of the e-Service learning model for promoting a digital active learning community of mainstreaming students in higher education, and 3) to study the
digital active learning community of mainstreaming students. The samples used in the research were as follows: 1) Three people consisted of experts for in-depth interviews, 2) 400 students participated to study the conditions of the mainstreaming
approach and to promote the digital active learning community, 3) seven people consisted of experts for the focus group, 4) 62 students participated to study the digital active learning community of mainstreaming students, and 5) five experts certified the model. The research instruments were as follows: 1) In-depth interview for the e-Service learning model for promoting the digital active learning community of mainstreaming students in higher education, 2) a questionnaire to study the conditions of mainstreaming for promoting the digital active learning community, 3) an evaluation form for the model of the e-Service learning for
promoting a digital active learning community of mainstreaming students in higher education was used to develop the model through a focus group, 4) the questionnaire on students' digital active learning community practices of mainstreaming students,
and 5) an assessment form certifying the model. The statistics used in the research were percentage, mean, and standard deviation. The research results were as follows: 1. The e-Service learning model for promoting the digital active learning
community of mainstreaming students in higher education consisted of 1) the components of the e-Service learning model: 1.1) preparation, 1.2) electronic social service collaboration network, 1.3) digital technology, 1.4) digital product for academic services to society, 1.5) learning outcomes, and 1.6) assessment of the learning management. 2) The steps of e-Service learning of the mainstreaming stage were 2.1) team building, 2.2) community selection, 2.3) project organisation, 2.4) project implementation, 2.5) knowledge dissemination, and 2.6) summary and reflection of the knowledge. Furthermore, the qualified experts certified that the
developed model was appropriate at the highest level. 2. The implementation of the project consisted of 11 service recipients. The
digital products were logos of 11 community merchants who applied for services to promote their online products. The mainstreaming students developed the necessary skills in using the programme. This incentivised the learners to be aware of
contributing to the local community and creating pride and confidence in themselves. 3. For the digital active learning community of mainstreaming students in higher education, the overview of being a proactive digital learning community of
students participating in practice was at a practical level every time. When considering each of the six aspects, it was found that the practice was at a practical level every time. These aspects are sorted in descending order as follows: Teamwork, knowledge reflection, learning exchange and communication, knowledge pursuit, knowledge transfer and linkage, while knowledge dissemination had a normal level.