Quality Management System and International Quality Criteria in Higher Education

  • Supasiri Boonprawes
  • Bancha Chalapirom
  • Preut Siribanpitak
Keywords: Quality management system in higher education, International quality criteria


The purpose of this research was to study the conceptual framework of
quality management system and international quality criteria in higher education. This research was a qualitative research that emphasized the study and synthesis of concepts, theories and literature relating to quality management systems and
international quality criteria in higher education. Upon assessment of the conceptual framework by five experts, the results indicated that the quality management system and international quality criteria had an index of item objective congruence (IOC) of 1 and 0.9, respectively. In addition, the quality management system in higher education was found to comprise three main components: 1) Continuous quality improvement planning; 2) Continuous quality improvement control; and
3) Continuous quality improvement assurance. Meanwhile, the international
quality criteria consisted of five key indicators, namely reputation, staff, student, research, and income


Download data is not yet available.


Ministry of Education, Office of the Education Council. (2017). The National Education Plan (2017-2036). Bangkok: Prikwan Graphic. Office of the Higher Education Commission, Bureau of Policy and Planning, Department of Higher Education Policy Development. (2008). The Second 15-Year Higher Education Plan (2008-2022). Bangkok: Chulalongkorn University Printing House. Office of the Higher Education Commission. (2015). The 2014 Quality Assurance Manual in Higher Education.
Nonthaburi: Parbpim. Blanco-Ramirez, Gerardo & B. Berger, Joseph. (2014).
Rankings, accreditation, and the international quest for quality. Quality Assurance in Education, 22(2), 88-104. Chong, S. and Ho, P. (2009). Quality teaching and learning;
a quality assurance framework for initial teacher
preparation program. International of Management in
Education, 3, 302-314. Deming, W. Edwarda. (1982). Out of the crisis. England: Cambridge University Press. Frances M. Hill W. and Andrew Taylor. (1991). Total Quality Management in Higher Education. International
Journal of Educational Management, .5(5), 4-9.
Gupta, S.K. (1993). “Explorations in teaching and learning”, quoted in Lewis, R.G. and Smith, D.H. (1994). Total Quality in Higher Education. FL: St Luie Press. Jaraiedi, M. and Ritz, J. (1994). TQM applied to engineering education. Quality Assurance in Education, 2(1). Lewis, R.G. and Smith, D.H. (1994). Total Quality in Higher Education. FL: St Lucie Press. Marope, P.T.M., Wells, P.J. and Hazelkorn, E. (2013). Ranking and Accountability in Higher Education: Uses and Misuses. France: UNESCO. Mizikaci, F. (2006). A systems approach to program evaluation model for quality in higher education. Quality Assurance in Education, 14(1), 37-53. Mukhopadhyay, M. (2005). Total Quality Management in Education. 2nd. New Delhi: Sage. Nanda, Vivek. (2005). Quality Management System Handbook for System Development Companies. Florida: CRC Press. QS World University Rankings. (2018). Methodology. Retrieved January 10, 2017, from https://www.topuniversities. com/qs-world-universityrankings/methodology Sahney, S. (2012). Designing quality for the higher educational system: A case study of select engineering and management institutions in India. Asian Journal on Quality, 13(2), 116-137. Sahney, S., Banwet, D.K. and Karunes, S. (2004). A SERVQUAL and QFD approach for total quality
education in Indian context: a student perspective. International Journal of Productivity and Performance Management, 53(2), 143-166. Time Higher Education World University Ranking. (2018). World University Rankings 2017. Retrieved January 10, 2017, from www.timeshighereducation.co.uk/hybrid. asp?typeCode=438
Original Articles