Enhancing Innovation Enhancing Innovation in Public Service Delivery: A Best Practice on Award-Winning Local Administrative Organizations in Thailand

Abstract

          Public service innovation has become increasingly important for Local Administrative Organizations (LAOs) facing complex social demands, resource limitations, and rising public expectations. This study explored public service innovation practices among award-winning LAOs in Thailand and developed best practices for innovation within local governance contexts. A qualitative multi-case study design was employed involving five nationally recognized LAOs with different administrative structures. Data were collected through in-depth interviews, structured interviews, non-participant observations, and document analysis. The data were analyzed using descriptive and thematic analysis.           The findings revealed seven interconnected stages of innovation development: local potential analysis, teamwork development, civic involvement, implementation monitoring, outcome evaluation, inter-organizational coordination, and resource management. Four supporting techniques were also identified, including experiential learning through study visits, strategic communication, knowledge exchange, and collaborative networking. Successful innovation was also associated with enabling factors such as change-oriented leadership, supportive organizational culture, capable personnel, and favorable local contexts, consisting of five core processes and three strategic innovation drivers. The proposed practices may serve as a framework for strengthening innovation capacity, improving public service delivery, and promoting sustainable local governance. The study also contributes to knowledge on public sector innovation within decentralized administrative contexts.