Leveraging Artificial Intelligence to Enhance E-Government Productivity: A Policy-Centric Analysis with a Focus on Public Spending Efficiency

Abstract

               This study delves into the potential of Artificial Intelligence (AI) to improve productivity within Thailand’s e-government initiatives, emphasizing the optimization of public spending. Through a qualitative, policy-oriented case study methodology, this research examines Thailand’s AI and digital government strategies to anticipate productivity gains and identify critical implementation challenges. Situating Thailand’s approach within an international context, comparisons are drawn with Singapore and Estonia, two countries that have effectively integrated AI into public administration focusing on factors such as technological infrastructure, organizational capacity, and regulatory and environmental enablers. Findings suggest that AI could be transformative for enhancing operational efficiency, accountability, and transparency in public spending within Thailand's public sector. However, realizing these benefits will require addressing notable challenges, including technical infrastructure, workforce skill shortages, and comprehensive data governance frameworks.