Satisfaction of Service Recipients from the Technician's Office in Chonburi Provincial Administrative Organization

Abstract

   The study on satisfaction of service recipients from the Engineering Office, Chonburi Provincial Administrative Organization, aimed to study the satisfaction level and to compare the satisfaction level of service recipients from the Engineering Office, classified by personal factors, including gender, age, education level, marital status, and average monthly income. The population used in the study was civil servants, citizens, permanent employees, and employees of the Chonburi Provincial Administrative Organization, with a total of 30 samples. The data collection tool was a questionnaire. The results of the study found that the overall satisfaction level of service recipients from the Engineering Office was at a high level. When considering each aspect, it was found that the average score was at a high level in all aspects. When the average scores were ranked from highest to lowest, the aspect with the highest average score was the service staff, followed by the usage aspect, the service process aspect, the speed of service aspect, and the aspect with the lowest average score was the service facilities aspect, respectively. The results of the comparison of the satisfaction levels of Service recipients from the Personnel Division, by testing the hypothesis, found that service recipients with different genders, ages, education levels, marital status and average monthly income had no different satisfaction with the Engineering Department at level 105, therefore, it did not meet the hypothesis.