Evaluating the Structural Dimensions of Trust in Supervisors at Thai Universities Using SmartPLS
Keywords:
Confirmatory Factor Analysis, Thai Universities, Trust in SupervisorsAbstract
This study validated the Trust in Supervisors scale using Covariance-Based Structural Equation Modeling (CB-SEM) via SMARTPLS software, analyzing data from 215 employees at nine Thai universities. The focus was on the Trust in Supervisors construct and its components - Ability, Benevolence, and Integrity. Confirmatory Factor Analysis (CFA) demonstrated a robust measurement model with high factor loadings, excellent internal consistency reliability, and substantial average variance extracted (AVE). Discriminant validity confirmed the distinctiveness of the constructs, enhancing the theoretical framework's credibility. Structural model analysis revealed significant relationships between Trust in Supervisors and employees' perceptions of supervisors' competencies, goodwill, and integrity, underscoring trust's role in fostering positive organizational climates and enhancing employee well-being and performance. Despite limitations such as geographical and sectoral specificity and the cross-sectional nature of the data, this study advances the understanding of trust dynamics in organizations. Future research should explore trust-related phenomena longitudinally across diverse settings and incorporate qualitative methods for deeper insights into trust formation and its organizational implications.
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