Organizational Commitment of Employees in the Loan Procedures Department of Government Housing Bank, Head Office

Abstract

               This study aimed to investigate and understand the corporate engagement of Credit Processing Officers at the Government Housing Bank Head Office. The objective was to assess the level of engagement and compare it among employees with different personal characteristics. The research sample comprised 103 employees from the credit formalities department. A 5-level rating scale questionnaire was utilized, ensuring content validity and linguistic appropriateness through the calculation of the Index of Item Objective Congruence (IOC) based on expert opinions. Additionally, the questionnaire's reliability was assessed using the Cronbach Alpha Coefficient, yielding a coefficient alpha of .856, indicating high reliability. Statistical methods, including percentage statistics, mean values, standard deviations, t-tests, and One-way ANOVA, were employed to analyze the data.

               The research findings indicate that the overall organizational commitment level of employees in the Credit Ceremony Department at Bank of Ayudhya (Head Office) is high (mean = 3.44, S.D. = 0.202). The hypothesis test reveals that there is no significant difference in organizational commitment among sample groups based on gender, age, marital status, education, salary, and tenure. Based on this research, I recommend that bank management should promote a policy encouraging employees to consider long-term commitment to the organization, even when faced with challenges. Employees who willingly sacrifice personal benefits for the organization’s success contribute significantly to its achievements.