Adaptation of Bangkok Bank Public Company Limited Employees on the Entry of Electronic Financial Transactions, Case Study: Bangkok Bank Employees in Pattaya Branch

Abstract

The purpose of this research was to study the adaptation of Bangkok Bank Public Company Limited employees towards the introduction of electronic financial transactions, Case study: Bangkok Bank employees in Pattaya Branch. The study is quantitative research. The population of research are the employees of Bangkok Bank in Pattaya city area. The instrument of research is the questionnaire with analyze by the descriptive statistics. The results of research indicate that the employees are more adaptable to work in electronic financial transactions. There are a few who are also learning more in the system. Physical Adaptations: all of Bangkok Bank employees have more time to relax and exercise in order to reduce the risk of financial transactions with longer operating time (¯x = 3.55). Self-adaptation founds that all employees are learning and accepting changes in the financial transaction system in the future to respond the current needs, not to interfere with personal work during the day (¯x = 3.63). The roles that employees have to learn and train for working, to understand their roles, not to interfere with other things in order to the standards of the organization (¯x = 3.74). Interacting with each other, all employees pay close attention to the details of their colleagues and give them for the knowledge and understanding of the new system, working as a team for the resulting in maximum efficiency and successful (¯x = 3.92). The factors which are affecting to the adaptation of Bangkok Bank employees, found sex, age, status, education, income and position do not affect to the adaptation of Bangkok Bank Public Company Limited employees. Problems and Suggestions The entry into the electronic financial transactions system is rapidly evolving, that affecting in a change in direction. Electronic financial transactions will open up the vision of bank in future. To change the financial life to modern and advanced technology and respond the current life of people. Bangkok Bank has trained staff to be knowledgeable in the new system at all times. For advises people on the use of financial transactions to facilitate their use. As well as the benefits of people using the service with Bangkok Bank Public Company Limited.