Integrating Public Values into Organizational Resilience: A Case Study of the Bangkok Mass Transit Authority (BMTA)
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Abstract
This research aims to explore how public values can be integrated into organizational practices to enhance resilience in public sector organizations, using the Bangkok Mass Transit Authority (BMTA) as a case study. This study employed Strauss and Corbin’s grounded theory methodology, using purposive and snowball sampling to conduct interviews and focus groups with 22 BMTA leaders and staff, complemented by documentary analysis. Data were analyzed through open, axial, and selective coding to develop a substantive theory on the process through which public values shape organizational resilience. Findings reveal that BMTA maintained legitimacy and ensured service continuity by taking a compassionate, reactive approach that was based on efficiency, accountability, and collaborative governance during the recognition and response to core vulnerabilities. In the subsequent stage of strategic adaptability, leadership that promotes employee participation, equity, innovation, adaptability, trustworthiness, employee well-being, and public service motivation facilitated organizational transformation and strengthened public trust. This study offers a substantive theory that connects public values to management strategies, showing that organizational resilience stems not only from structural and procedural capacities, but also from the beliefs, behaviors, and collective commitment of its members.
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