Critical Success Factors of ERP Implementation: Literature Review
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Enterprise Resource Planning (ERP) systems are regarded as critical tools for enhancing business competitive advantage. However, adopting a new ERP system requires significant attention and effort, as the failure rates of ERP implementations remain high due to their complexity. This study aims to review existing literature published between 2016 and 2023 to identify the key factors contributing to successful ERP project implementation. By analyzing 38 research studies retrieved through a computer search engine using tabular format and content analysis methods, the study identified seven key success factors frequently cited for ERP project success: top management support, user training and education, project management, change management, communication, business process reengineering, and user involvement. These factors are critical for achieving successful ERP project outcomes.
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