THE APPROACHES FOR THE DEVELOPMENT OF AIR CARGO AREAS FOR THE SUCCESS OF THE INTERNATIONAL AIR CARGO INDUSTRY

Abstract

The objectives of this research were, 1) to study the characteristics of the air cargo areas development for the success of the international air freight industry, and 2) to create guidelines of the air cargo areas development for the success of the international air freight industry. The in-depth interviews were conducted with 3 groups of key informants, which were a group of 10 customers, a group of 6 service providers, and a group of 7 area administrators who involved in international air freight forwarding at Suvarnabhumi Airport, with total of 23 key informants. An interview form was used as the tool for data collection.

The results showed that, firstly, for the characteristics of air cargo areas development; Had visions, policies and goals to build an air cargo hub and logistics center; Regulations and laws were in line with present time and support the development as a logistics center. For the infrastructure development of freight transportation; In terms of management, professional managers had skills and capabilities to manage air cargo area efficiently; had the readiness of physical resources and personnel, established business cooperation or alliances and promoted the good image of the air cargo areas. For the external factors of management; there was war in foreign countries, COVID-19 affected the economy and there were changes in innovation and technology. For the service quality; had the ability to provide a full range of services linking government and private information, had the innovative capability by bringing in a large database to provide electronic services, had international standard security system, and secondly, created guidelines for the air cargo areas development, developed customs regulations, laws and various permits; increased personnel and expanded temperature-controlled buildings; and developed infrastructure to connect to being a transportation hub and logistics center.