Effects of The Knowledge Management Model for Networked Communities of Professionals Using Social Media to Enhance Professional Expertise Competency of Civil Officers


  • Suphaphon Sorasittirat Department of Educational Technology and Communications, Faculty of Education, Chulalongkorn University, Thailand. https://orcid.org/0000-0002-7184-0424
  • Onjaree Natakuatoong Department of Educational Technology and Communications, Faculty of Education, Chulalongkorn University, Thailand https://orcid.org/0000-0002-7089-5829
  • Theeravadee Thangkabutra Department of Educational Technology and Communications, Faculty of Education, Chulalongkorn University, Thailand




Knowledge Management, Expertise, Social Media, Networked Communities of Professionals


Purpose: This study aimed at determining the effects of using the knowledge management model for networked communities of professionals employing social media to enhance professional expertise competency of civil officers.

Methodology: This quasi-experimental research was designed to incorporate 7 modules of development activities, and 12 civil officers were purposively selected for the study. Data collection tools included professional competency assessment form, self-assessment
of working performance form, collaborative learning outcome observation form, usage of social media recording form, and appraisal form for measuring the value of collaborative learning outcome, which had been checked and verified. The collected data were finally analyzed using a descriptive analysis approach.

Findings: The findings revealed that 1) the civil officers’ average scores on the self- assessment of their working performance increased in each module 2) on average their participative usage of social media also increased in every module 3) the sample shared responsibility and data concerning work process among the working group members 4) their collaborative learning reached the the excellent level and 5) their post-test score of self-improvements was higher than the pretest one.

Applications of this study: This study provides useful guidelines for public administrators, researchers and instructors in designing and planning their professional competency development, especially such advanced professional competency development as coaching and management coaching.


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How to Cite

Sorasittirat, S., Natakuatoong, O., & Thangkabutra, T. (2022). Effects of The Knowledge Management Model for Networked Communities of Professionals Using Social Media to Enhance Professional Expertise Competency of Civil Officers. Journal of Information Science, 40(3), 1–22. https://doi.org/10.14456/jiskku.2022.15



Research Article