Effects of The Knowledge Management Model for Networked Communities of Professionals Using Social Media to Enhance Professional Expertise Competency of Civil Officers

Authors

  • Suphaphon Sorasittirat Department of Educational Technology and Communications, Faculty of Education, Chulalongkorn University, Thailand. https://orcid.org/0000-0002-7184-0424
  • Onjaree Natakuatoong Department of Educational Technology and Communications, Faculty of Education, Chulalongkorn University, Thailand https://orcid.org/0000-0002-7089-5829
  • Theeravadee Thangkabutra Department of Educational Technology and Communications, Faculty of Education, Chulalongkorn University, Thailand

DOI:

https://doi.org/10.14456/jiskku.2022.15

Keywords:

Knowledge Management, Expertise, Social Media, Networked Communities of Professionals

Abstract

Purpose: This study aimed at determining the effects of using the knowledge management model for networked communities of professionals employing social media to enhance professional expertise competency of civil officers.

Methodology: This quasi-experimental research was designed to incorporate 7 modules of development activities, and 12 civil officers were purposively selected for the study. Data collection tools included professional competency assessment form, self-assessment
of working performance form, collaborative learning outcome observation form, usage of social media recording form, and appraisal form for measuring the value of collaborative learning outcome, which had been checked and verified. The collected data were finally analyzed using a descriptive analysis approach.

Findings: The findings revealed that 1) the civil officers’ average scores on the self- assessment of their working performance increased in each module 2) on average their participative usage of social media also increased in every module 3) the sample shared responsibility and data concerning work process among the working group members 4) their collaborative learning reached the the excellent level and 5) their post-test score of self-improvements was higher than the pretest one.

Applications of this study: This study provides useful guidelines for public administrators, researchers and instructors in designing and planning their professional competency development, especially such advanced professional competency development as coaching and management coaching.

Downloads

Download data is not yet available.

References

Bell, F. (2011). Connectivism: its place in theory-informed research and innovation in technology-enabled learning. The International Review of Research in Open and Distributed Learning, 12(3), 98-118.

Béres, L. (2017). Maintaining the ability to be unsettled and learn afresh: what philosophy contributes to our understanding of ‘reflection’ and ‘experience’. Reflective Practice, 18(2), 280-290.

Chen, J., Xu, H., & Whinston, A. B. (2011). Moderated online communities and quality of user-generated content. Journal of management information systems, 28(2), 237-268.

Cianciolo, A. T., Matthew, C., Sternberg, R. J., & Wagner, R. K. (2006). Tacit knowledge, practical intelligence, and expertise. Cambridge, NY: Cambridge University Press.

Costa, A. L., & Kallick, B. (2008). Learning and leading with habits of mind: 16 essential characteristics for success. Alexandria, VA: ASTD.

Dabbagh, N., & Kitsantas, A. (2012). Personal learning environments, social media, and self-regulated learning: a natural formula for connecting formal and informal learning. The Internet and Higher Education, 15(1), 3-8.

Daradoumis, T., & Marqueès, J. M. (2000). A methodological approach to Networked Collaborative Learning: Design and pedagogy issues. Proceedings of the 2nd International Conference on Networked Learning. (1-7). Lancaster, England.

Della-Mea, V., Pittaro, M., & Roberto, V. (2004). Knowledge management and modelling in health care organizations: the standard operating procedures. IFIP International Working Conference on Knowledge Management in Electronic Government. (136-146). Berlin, Heidelberg.

Fischer, C. (2019). Public servants as competent practitioners of knowledge management. Cham: Palgrave Macmillan.

Fisher, C. (2007). Teacher as network administrator. Retrieved 21 August 2021, from http://remoteaccess.typepad.com/remote_access/files/teacher_as_network_admin.pdf

Guskey, T. R. (2000). Evaluating Professional Development. Thousand Oaks, CA: Corwin Press.

Hemetsberger, A., & Reinhardt, C. (2004). Sharing and creating knowledge in open-source communities: the case of KDE. Paper presented at Fifth European Conference on Organizational Knowledge, Learning, and Capabilities. (1-8). AU: Innsbruck.

Hemsley, J., & Mason, R. M. (2012). Knowledge and knowledge management in the social media age. Journal of Organizational Computing and Electronic Commerce, 23(1-2), 138-167.

Herrema, R. (2011). Flickr, communities of practice and the boundaries of identity: a musician goes visual. Visual Studies, 26(2), 135–141.

Ho, C. H. (2004). Assessing electronic discourse: a case study in developing evaluation rubrics. Paper presented at the 14th Annual Meeting of the Society for Text & Discourse. Chicago.

Hoyt, C. (1941). Test reliability estimated by analysis of variance. Psychometrika, 6(3), 153-160.

Hurrell, D. P. (2021). Conceptual knowledge or procedural knowledge or conceptual knowledge and procedural knowledge: why the conjunction is important for teachers. Australian Journal of Teacher Education, 46(2), 56-71.

Institute of Innovative Media for Learning. (2014). kan pramoen nawatta kammakan chat kan rianru [Assessment of innovation in learning management]. (In Thai). Retrieved 11 August 2021, from http://www.ssrkids.com/media-for-learning/knowledge/th

Joksimovic, S., Gasevic, D., Loughin, T. M., Kovanovic, V., & Hatala, M. (2015). Learning at distance: effects of interaction traces on academic achievement Computers & Education, 87, 204-217.

Jones, C. (2015). Networked learning: an educational paradigm for the age of digital networks. New York: Springer.

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! the challenges and opportunities of social media. Business Horizons, 53, 59-68.

Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? get serious! understanding the functional building blocks of social media. Business Horizons, 54(3), 241-251.

Kitsantas, A., & Dabbagh, N. (2010). Learning to learn with integrative learning technologies (ILT): a practical guide for academic success. Greenwich, CT: Information Age Publishing.

Kovanovic, V., Gasevic, D., Joksimovic, S., Hatala, M., & Adesope, S. (2015). Analytics of communities of inquiry: effects of learning technology use on cognitive presence in asynchronous online discussions. The Internet and Higher Education, 27, 74-89.

Lai, L. S. L., & Turban, E. (2008). Groups formation and operations in the web 2.0 environment and social networks. Group Decision & Negotiation, 17(5), 387-402.

Lee, M. J., & McLoughlin, C. (2010). Web 2.0-based e-learning: Applying social informatics for tertiary teaching: Applying social informatics for tertiary teaching. IGI Global.

Leung, D. Y. P., & Kember, D. (2003). The relationship between approaches to learning and reflection upon practice. Journal Educational Psychology: An International Journal of Experimental Educational Psychology, 23(1), 61-71.

Lew, M. D. N., & Schmidt, H. G. (2011). Self-reflection and academic performance: Is there a relationship? . Advances in Health Sciences Education, 16(4), 529-545.

Lu, H. P., & Hsiao, K. L. (2010). The influence of extro/introversion on the intention to pay for social networking sites. Information & Management, 47(3), 150-157.

Majewski, G., & Usoro, A. (2011). Barriers of and incentives to knowledge sharing in (virtual) communities of practice: a critical literature review. BU Academic Review, 10(1), 387-393.

Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37. Organization Science, 5(1), 14-37.

Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: how japanese companies create the dynamics of innovation. New York, Oxford: Oxford University Press.

Office of the Civil Service. (2010). khumue kan phatthana kha rat kan tam samatthana lak [Civil servant development manual based on core competencies]. (In Thai). Retrieved 11 August 2021, from http://www.ocsc.go.th/ocsc/th/uploads/File/M_competencies53.pdf

Office of the Civil Service. (2014). mat kan borihan lae phatthana kamlang khon phak rat phoso 2557-2561 lae naeothang patibat [Measures for management and development of government manpower (2014-2018) and guidelines]. (In Thai). Retrieved 11 August 2021, from https://www.ocsc.go.th/sites/default/files/document/gov-manpower-a-d-2557-2561.pdf

Office of the Civil Service. (2019). rai ngan sathanaphap kan borihan sapphayakon bukkhon khong kharatchakanphalaruean pi ngoppraman 2560 [Report on the status of human resource management of civil servants : fiscal year 2017]. (In Thai). Retrieved 11 August 2021, from https://www.ocsc.go.th/books?title=รายงานสถานภาพการบริหารทรัพยากรบุคคลของข้าราชการพลเรือน&year=All

Ogbonna, V. A. (2020). Experienced Barriers to Tacit Knowledge Sharing in Anglophone West Africa. Doctoral dissertation, Walden University.

Pomee, Y. (2010). Effects of thinking enhancement program sing news and current issues in daily life in social studies, religion, and culture learning area on reflective thinking ability of fifth grade students (In Thai). Master thesis of Education Program in Elementary Education Department of Curriculum, Chulalongkorn University.

Sorasittirat, S., Natakuatoong, O., & Thangkabutra, T. (2018). Social media : form knowledge to knowing, reflective expertise into standard operating procedure. Journal of Information Science, 35(3), 56–87.

Trentin, G. (2010). Networked Collaborative Learning Social Interaction and Active Learning. Chandos Publishing.

Webster-Wright, A. (2009). Reframing professional development through understanding authentic professional learning. Review of Educational Research, 79(2), 702-739.

Downloads

Published

2022-07-25

How to Cite

Sorasittirat, S., Natakuatoong, O., & Thangkabutra, T. (2022). Effects of The Knowledge Management Model for Networked Communities of Professionals Using Social Media to Enhance Professional Expertise Competency of Civil Officers. Journal of Information Science, 40(3), 1–22. https://doi.org/10.14456/jiskku.2022.15

Issue

Section

Research Article