A Study on Testee Satisfaction towards TU-GET Service of the Language Institute, Thammasat University
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Abstract
The objectives of this research were to 1) study the satisfaction of service users regarding the quality of English proficiency test services (TU-GET) provided by the Language Institute of Thammasat University, 2) explore the opinions and suggestions of service users on TU-GET test services to guide the development and improvement of service efficiency in alignment with users' needs, and 3) examine the differences in satisfaction levels regarding TU-GET test services based on the factors such as gender, age, and occupation among different user groups. The study surveyed 1,708 participants who took the TU-GET Paper-Based Test and 554 participants who took the TU-GET Computer-Based Test over a period of three months. The findings revealed that the majority of respondents were most satisfied with the service provided by the staff. Additionally, suggestions for improving service quality were categorized into three areas: 1) ensuring the stability of the technology used for registration, 2) enhancing the physical environment of the examination venues to support candidates concentration, and 3) increasing the diversity of communication channels for information dissemination. The comparison of satisfaction levels based on age and occupation among different user groups was significantly different at the statistical level of .05 level.
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เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารทดสอบระบบ ThaiJo2 ถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรงซึ่งกองบรรณาธิการวารสาร ไม่จำเป็นต้องเห็นด้วย หรือร่วมรับผิดชอบใดๆ
บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารทดสอบระบบ ThaiJo2 ถือเป็นลิขสิทธิ์ของวารสารทดสอบระบบ ThaiJo2 หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใดๆ จะต้องได้รับอนุญาตเป็นลายลักอักษรจากวารสารทดสอบระบบ ThaiJo2 ก่อนเท่านั้น
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