การวัดผลของผลการปฏิบัติงานของพนักงานในอุตสาหกรรมโรงแรมในประเทศไทย
คำสำคัญ:
ผลการปฏิบัติงาน, อุตสาหกรรมโรงเแรม, ประเทศไทยบทคัดย่อ
อุตสาหกรรมท่องเที่ยวและธุรกิจบริการในประเทศไทยได้มีการขยายตัวอย่างต่อเนื่องด้วยอัตราการ เติบโตที่สูง อุตสาหกรรมโรงแรมได้เผชิญกับช่วงเวลาที่มีความท้าทายที่สุด ปัจจัยหนึ่งที่สำคัญของความสำเร็จ นั่นคือการเพิ่มผลปฏิบัติงานของพนักงาน เพื่อให้มีประสิทธิภาพมากขึ้น และมีความพร้อมมากยิ่งขึ้นเพื่อที่ จะรองรับกับสิ่งแวดล้อมของธุรกิจโรงแรมที่มีการแข่งขันในรูปแบบใหม่ๆ วัตถุประสงค์ของการศึกษานี้คือเพื่อสำรวจและตรวจสอบความสัมพันธ์ระหว่างความรู้ของพนักงาน ความคิดสร้างสรรค์ของพนักงานและผลการปฏิบัติงานของพนักงานในอุตสาหกรรมด้านการโรงแรม ข้อมูลของการศึกษานี้ได้เก็บข้อมูลมาจากพนักงานโรงแรม 461 คน จากโรงแรมต่างๆ ในประเทศไทย ผลการศึกษาพบว่าความรู้ของพนักงานและความคิดสร้างสรรค์ของพนักงานและผลการปฏิบัติงานของพนักงาน มีอิทธิพลเชิงบวกกับผลการดำเนินงานของพนักงาน
References
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Basagliaa, S., Caporarellob, L., Magnib, M., & Pennarolab, F. (2010). IT knowledge integration capability and team performance: the role of team climate. International Journal of Information Management, 30(6), 542-551.
Birasnav, M. (2014). Knowledge management and organizational performance in the service industry: the role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research, 67(8), 1622-1629.
Business Monitor International. (2011, Quarter 4). Market overview – hospitality. Thailand Tourism Report, 1, 22-26.
Dewett, T. (2004). Employee creativity and the role of risk. European Journal of Innovation Management, 7, 257-266.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variable and measurement error. Journal of Marketing Research, 18, 39-50.
Gong, Y., Huang, J., & Farh, J. (2009). Employee learning orientation, transformational leadership and employee creativity: the mediating role of employee creative self- efficacy. Academy of Management Journal, 52(4), 765-778.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, N.J.: Prentice Hall.
Hau, Y. S., Kim, B., Lee, H., & Kim, Y. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356-366.
Fraj, E., Matute, J., & Melero, I. (2015). Environmental strategies and organizational competitiveness in the hotel industry: the role of learning and innovation as determinants of environmental success. Tourism Management, 46, 30-42.
Hon, A. H. Y., Chan, W. W. H., & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in hotel industry: the role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416-424.
Hon, A. H. Y., & Lui, S. S. (2016). Employee creativity and innovation in organizations: review, integration, and future directions for hospitality research. International Journal of Contemporary Hospitality Management, 28(5), 862-885.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
Janssen, O., Van De Vliert, E., & West, M. (2004). The Bright and Dark Sides of Individual and Group Innovation: A Special Issue Introduction. Journal of Organizational Behavior, 25, 129-145.
Jayaram, J., & Xu, K. (2016). Determinants of quality and efficiency performance in service operations. International Journal of Operations and Production Management, 36(3), 265-285.
Ko, J., & Hur, S. (2014). The impacts of employee benefits, procedural justice, and managerial trustworthiness on work attitudes: integrated understanding based on social exchange theory. Public Administration Review, 74(2), 176-187.
Lin, X., & Germain, R. (2003). Product quality orientation and its performance implications in Chinese state-owned enterprises. Journal of International Marketing, 11(2), 59–78.
Madjar, N., Oldham, G. R., & Pratt, M. G. (2002). There’s no place like home? the contributions of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45, 757-767.
Maxham III, J. G., Netemeyer, R. G., & Lichtenstein, D. R. (2008). The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance. Marketing Science, 27(2), 147-167.
Motowidloa, S. J., & Beiera, M. E. (2010). Differentiating specific job knowledge from implicit trait policies in procedural knowledge measured by a situational judgment test. Journal of Applied Psychology, 95(2), 321-333.
Senge, P. (1990). The fifth discipline. New York: Doubleday Dell Publishing. Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: a review of social and contextual factors that can foster or hinder creativity. The Leadership Quarterly, 15, 33-53.
Shalley, C. E., Zhou, J., & Oldham, G. R. (2004). The effects of personal and contextual characteristics on creativity: where should we go from here?. Journal of Management, 30, 933-958.
Sousa, M. J., & González-Loureiro, M. (2016). Employee knowledge profiles–a mixed-research methods approach. Information Systems Frontiers, 18(6), 1103-1117.
Tourism Authority of Thailand. (2017, December 12). Amazing Thailand. Retrieved from https://thai.tourismthailand.org
Wang, C., & Tsai, C. (2014). Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan. Service Business, 8, 313-335.
Wang, C., Tsai, H., & Tsai, M. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40, 79-89.
Wong, S. C.-K., & Ladkin, A. (2008). Exploring the Relationship between Employee Creativity and Job-Related Motivators in the Hong Kong Hotel Industry. International Journal of Hospitality Management, 27, 426-437.
Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993). Toward a theory of organizational creativity. Academy of Management Review, 18, 293-321.
Yang, S. B., & Choi, S. O. (2009). Employee Empowerment and Team Performance: Autonomy, Responsibility, Information, and Creativity. Team Performance Management, 15(5/6), 289 – 301.
Yang, Y., Lee, P. K. C., & Cheng, T. C. E. (2016). Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective. International Journal Production Economics, 171, 275-288.
Zhang, P., & Gheibi, S. (2015). From intrinsic motivation to employee creativity: The role of knowledge integration and team psychological safety. European Scientific Journal, 11(11), 380-392.
Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: encouraging the expression of voice. Academy of Management Journal, 44, 682-696.
Zhu, C., & Chen, X. (2014). High performance work systems and employee creativity: the mediating effect of knowledge sharing. Frontiers of Business Research, 8(3), 367387.
Basagliaa, S., Caporarellob, L., Magnib, M., & Pennarolab, F. (2010). IT knowledge integration capability and team performance: the role of team climate. International Journal of Information Management, 30(6), 542-551.
Birasnav, M. (2014). Knowledge management and organizational performance in the service industry: the role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research, 67(8), 1622-1629.
Business Monitor International. (2011, Quarter 4). Market overview – hospitality. Thailand Tourism Report, 1, 22-26.
Dewett, T. (2004). Employee creativity and the role of risk. European Journal of Innovation Management, 7, 257-266.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variable and measurement error. Journal of Marketing Research, 18, 39-50.
Gong, Y., Huang, J., & Farh, J. (2009). Employee learning orientation, transformational leadership and employee creativity: the mediating role of employee creative self- efficacy. Academy of Management Journal, 52(4), 765-778.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, N.J.: Prentice Hall.
Hau, Y. S., Kim, B., Lee, H., & Kim, Y. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356-366.
Fraj, E., Matute, J., & Melero, I. (2015). Environmental strategies and organizational competitiveness in the hotel industry: the role of learning and innovation as determinants of environmental success. Tourism Management, 46, 30-42.
Hon, A. H. Y., Chan, W. W. H., & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in hotel industry: the role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416-424.
Hon, A. H. Y., & Lui, S. S. (2016). Employee creativity and innovation in organizations: review, integration, and future directions for hospitality research. International Journal of Contemporary Hospitality Management, 28(5), 862-885.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
Janssen, O., Van De Vliert, E., & West, M. (2004). The Bright and Dark Sides of Individual and Group Innovation: A Special Issue Introduction. Journal of Organizational Behavior, 25, 129-145.
Jayaram, J., & Xu, K. (2016). Determinants of quality and efficiency performance in service operations. International Journal of Operations and Production Management, 36(3), 265-285.
Ko, J., & Hur, S. (2014). The impacts of employee benefits, procedural justice, and managerial trustworthiness on work attitudes: integrated understanding based on social exchange theory. Public Administration Review, 74(2), 176-187.
Lin, X., & Germain, R. (2003). Product quality orientation and its performance implications in Chinese state-owned enterprises. Journal of International Marketing, 11(2), 59–78.
Madjar, N., Oldham, G. R., & Pratt, M. G. (2002). There’s no place like home? the contributions of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45, 757-767.
Maxham III, J. G., Netemeyer, R. G., & Lichtenstein, D. R. (2008). The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance. Marketing Science, 27(2), 147-167.
Motowidloa, S. J., & Beiera, M. E. (2010). Differentiating specific job knowledge from implicit trait policies in procedural knowledge measured by a situational judgment test. Journal of Applied Psychology, 95(2), 321-333.
Senge, P. (1990). The fifth discipline. New York: Doubleday Dell Publishing. Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: a review of social and contextual factors that can foster or hinder creativity. The Leadership Quarterly, 15, 33-53.
Shalley, C. E., Zhou, J., & Oldham, G. R. (2004). The effects of personal and contextual characteristics on creativity: where should we go from here?. Journal of Management, 30, 933-958.
Sousa, M. J., & González-Loureiro, M. (2016). Employee knowledge profiles–a mixed-research methods approach. Information Systems Frontiers, 18(6), 1103-1117.
Tourism Authority of Thailand. (2017, December 12). Amazing Thailand. Retrieved from https://thai.tourismthailand.org
Wang, C., & Tsai, C. (2014). Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan. Service Business, 8, 313-335.
Wang, C., Tsai, H., & Tsai, M. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40, 79-89.
Wong, S. C.-K., & Ladkin, A. (2008). Exploring the Relationship between Employee Creativity and Job-Related Motivators in the Hong Kong Hotel Industry. International Journal of Hospitality Management, 27, 426-437.
Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993). Toward a theory of organizational creativity. Academy of Management Review, 18, 293-321.
Yang, S. B., & Choi, S. O. (2009). Employee Empowerment and Team Performance: Autonomy, Responsibility, Information, and Creativity. Team Performance Management, 15(5/6), 289 – 301.
Yang, Y., Lee, P. K. C., & Cheng, T. C. E. (2016). Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective. International Journal Production Economics, 171, 275-288.
Zhang, P., & Gheibi, S. (2015). From intrinsic motivation to employee creativity: The role of knowledge integration and team psychological safety. European Scientific Journal, 11(11), 380-392.
Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: encouraging the expression of voice. Academy of Management Journal, 44, 682-696.
Zhu, C., & Chen, X. (2014). High performance work systems and employee creativity: the mediating effect of knowledge sharing. Frontiers of Business Research, 8(3), 367387.
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2017-12-29
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อยู่เพชร ช. การวัดผลของผลการปฏิบัติงานของพนักงานในอุตสาหกรรมโรงแรมในประเทศไทย. RMUTT Global Business and Economics Review, Pathum Thani, Thailand, v. 12, n. 2, p. 79–92, 2017. Disponível em: https://so03.tci-thaijo.org/index.php/RMUTT-Gber/article/view/241923. Acesso em: 18 พ.ค. 2025.
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ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับมหาวิทยาลัยเทคโนโลยีราชมงคลธัญบุรี และคณาจารย์ท่านอื่นๆในมหาวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใดๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
