MEASURING EMPLOYEE PERFORMANCE IN HOTEL INDUSTRY IN THAILAND
Keywords:
Employee Performance, Hotel Industry, ThailandAbstract
Tourism and hospitality in Thailand continues to expand at the high growth rate, hotel industry has faced the most challenging period. One of the major keys to success is to enhance the employee performance to be more effective and ready to deal with the new competitive hotel environment. The purpose of the study was to investigate the relationships among employee knowledge, employee creativity and employee performance in the context of hotel industry. The data was collected from 461 employees of several hotels in Thailand. The results indicated that both employee knowledge and employee creativity had significantly positive effects on employee performance.
References
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Zhang, P., & Gheibi, S. (2015). From intrinsic motivation to employee creativity: The role of knowledge integration and team psychological safety. European Scientific Journal, 11(11), 380-392.
Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: encouraging the expression of voice. Academy of Management Journal, 44, 682-696.
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Basagliaa, S., Caporarellob, L., Magnib, M., & Pennarolab, F. (2010). IT knowledge integration capability and team performance: the role of team climate. International Journal of Information Management, 30(6), 542-551.
Birasnav, M. (2014). Knowledge management and organizational performance in the service industry: the role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research, 67(8), 1622-1629.
Business Monitor International. (2011, Quarter 4). Market overview – hospitality. Thailand Tourism Report, 1, 22-26.
Dewett, T. (2004). Employee creativity and the role of risk. European Journal of Innovation Management, 7, 257-266.
Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variable and measurement error. Journal of Marketing Research, 18, 39-50.
Gong, Y., Huang, J., & Farh, J. (2009). Employee learning orientation, transformational leadership and employee creativity: the mediating role of employee creative self- efficacy. Academy of Management Journal, 52(4), 765-778.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River, N.J.: Prentice Hall.
Hau, Y. S., Kim, B., Lee, H., & Kim, Y. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356-366.
Fraj, E., Matute, J., & Melero, I. (2015). Environmental strategies and organizational competitiveness in the hotel industry: the role of learning and innovation as determinants of environmental success. Tourism Management, 46, 30-42.
Hon, A. H. Y., Chan, W. W. H., & Lu, L. (2013). Overcoming work-related stress and promoting employee creativity in hotel industry: the role of task feedback from supervisor. International Journal of Hospitality Management, 33, 416-424.
Hon, A. H. Y., & Lui, S. S. (2016). Employee creativity and innovation in organizations: review, integration, and future directions for hospitality research. International Journal of Contemporary Hospitality Management, 28(5), 862-885.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
Janssen, O., Van De Vliert, E., & West, M. (2004). The Bright and Dark Sides of Individual and Group Innovation: A Special Issue Introduction. Journal of Organizational Behavior, 25, 129-145.
Jayaram, J., & Xu, K. (2016). Determinants of quality and efficiency performance in service operations. International Journal of Operations and Production Management, 36(3), 265-285.
Ko, J., & Hur, S. (2014). The impacts of employee benefits, procedural justice, and managerial trustworthiness on work attitudes: integrated understanding based on social exchange theory. Public Administration Review, 74(2), 176-187.
Lin, X., & Germain, R. (2003). Product quality orientation and its performance implications in Chinese state-owned enterprises. Journal of International Marketing, 11(2), 59–78.
Madjar, N., Oldham, G. R., & Pratt, M. G. (2002). There’s no place like home? the contributions of work and nonwork creativity support to employees’ creative performance. Academy of Management Journal, 45, 757-767.
Maxham III, J. G., Netemeyer, R. G., & Lichtenstein, D. R. (2008). The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance. Marketing Science, 27(2), 147-167.
Motowidloa, S. J., & Beiera, M. E. (2010). Differentiating specific job knowledge from implicit trait policies in procedural knowledge measured by a situational judgment test. Journal of Applied Psychology, 95(2), 321-333.
Senge, P. (1990). The fifth discipline. New York: Doubleday Dell Publishing. Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: a review of social and contextual factors that can foster or hinder creativity. The Leadership Quarterly, 15, 33-53.
Shalley, C. E., Zhou, J., & Oldham, G. R. (2004). The effects of personal and contextual characteristics on creativity: where should we go from here?. Journal of Management, 30, 933-958.
Sousa, M. J., & González-Loureiro, M. (2016). Employee knowledge profiles–a mixed-research methods approach. Information Systems Frontiers, 18(6), 1103-1117.
Tourism Authority of Thailand. (2017, December 12). Amazing Thailand. Retrieved from https://thai.tourismthailand.org
Wang, C., & Tsai, C. (2014). Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan. Service Business, 8, 313-335.
Wang, C., Tsai, H., & Tsai, M. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40, 79-89.
Wong, S. C.-K., & Ladkin, A. (2008). Exploring the Relationship between Employee Creativity and Job-Related Motivators in the Hong Kong Hotel Industry. International Journal of Hospitality Management, 27, 426-437.
Woodman, R. W., Sawyer, J. E., & Griffin, R. W. (1993). Toward a theory of organizational creativity. Academy of Management Review, 18, 293-321.
Yang, S. B., & Choi, S. O. (2009). Employee Empowerment and Team Performance: Autonomy, Responsibility, Information, and Creativity. Team Performance Management, 15(5/6), 289 – 301.
Yang, Y., Lee, P. K. C., & Cheng, T. C. E. (2016). Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective. International Journal Production Economics, 171, 275-288.
Zhang, P., & Gheibi, S. (2015). From intrinsic motivation to employee creativity: The role of knowledge integration and team psychological safety. European Scientific Journal, 11(11), 380-392.
Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: encouraging the expression of voice. Academy of Management Journal, 44, 682-696.
Zhu, C., & Chen, X. (2014). High performance work systems and employee creativity: the mediating effect of knowledge sharing. Frontiers of Business Research, 8(3), 367387.
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Published
29.12.2017
How to Cite
อยู่เพชร ช. MEASURING EMPLOYEE PERFORMANCE IN HOTEL INDUSTRY IN THAILAND. RMUTT Global Business and Economics Review, Pathum Thani, Thailand, v. 12, n. 2, p. 79–92, 2017. Disponível em: https://so03.tci-thaijo.org/index.php/RMUTT-Gber/article/view/241923. Acesso em: 1 may. 2025.
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