Effect of Training and Development and Organizational Citizenship Behavior on Employee Performance: Case Study Beijing Anti Technology Co., Ltd.
Article Sidebar
Main Article Content
Abstract
This research aimed to investigate the impact of training and development, as well as organizational citizenship behavior (OCB), on employee performance at Beijing Anti Technology Co., Ltd. The population consisted of 306 employees of Beijing Anti Technology Co., Ltd., with a sample of 240 participants selected using multi-stage sampling. The research instrument was a structured questionnaire developed from relevant theories. Data were analyzed using both descriptive and inferential statistics, with hypothesis testing conducted through Partial Least Squares Structural Equation Modeling (PLS-SEM) at a .05 significance level.
The results revealed that both training and development and OCB had statistically significant effects on employee performance at the .000 level. The model demonstrated a predictive power of 31.6%, with OCB exerting a greater influence on performance than training and development. These findings suggest that fostering citizenship behaviors and offering effective training strategies are essential for enhancing employee productivity and organizational outcomes.
Article history: Received 27 March 2025
Revised 28 April 2025
Accepted 2 May 2025
SIMILARITY INDEX = 0.00 %
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The views and opinions of the article appearing in this journal are those of the author. It is not considered a view and responsibility of the editorial staff.
References
Abun, D., Julian, F. P., & Ballesteros, J. V. A. (2022). The Effect of Work Ethics of Employees on their Work Performance. Divine Word International Journal of Management and Humanities (DWIJMH), 1(1), 58-82.
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60(1), 451-474.
Ahmed, I., Sultana, I., Paul, S. K., & Azeem, A. (2013). Employee performance evaluation: A fuzzy approach. International Journal of Productivity and Performance Management, 62(7), 718-734.
Arulsamy, A. S., Singh, I., Kumar, S., Panchal, J. J, & Bajaj, K. K. (2023). Employee Training and Development Enhancing Employee Performance -A Study. Samdarshi, 16(3), 406–416.
Dinka, D. D. (2018). Organizational Citizenship Behaviour and Employees’ Performance Assessment: The Case of Dire Dawa University. American Journal of Theoretical and Applied Business, 4(1), 15-26.
Falola, H. O., Osibanjo, A. O., & Ojo, S. I. (2014). Effectiveness of training and development on employees’ performance and organisation competitiveness in the Nigerian Banking Industry. Bulletin of the Transilvania University of Braşov, Series V, 7(56), 161-170.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Pearson.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). SAGE Publications.
Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283-290.
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial management & data systems, 116(1), 2-20.
Huang, C. C., You, C. S., & Tsai, M. T. (2019). A multidimensional analysis of ethical climate, job satisfaction, organizational commitment, and organizational citizenship behaviors. Nursing Ethics, 26(2), 527-542.
Ismael, N. B., Othman, B. J., Gardi, B., Hamza, P. A., Sorguli, S., Aziz, H. M., Ahmed, S. A., Sabir, B. Y., Ali, B. J., & Anwar, G. (2021). The Role of Training and Development on Organizational effectiveness. International Journal of Engineering, Business and Management (IJEBM), 5(3), 15–24.
Khan, A. A., Abbasi, S. O. B. H., Waseem, R. M., Ayaz, M., & Ijaz, M. (2016). Impact of Training and Development of Employees on Employee Performance through Job Satisfaction: A Study of Telecom Sector of Pakistan. Business Management and Strategy, 7(1), 29-40.
Mamun, M. Z. A., & Khan, M. Y. H. (2020). A Theoretical Study On Factors Influencing Employees Performance, Rewards And Motivation Within Organisation. Socio Economic Challenges, 4(3), 114-124.
Ndoja, K., & Malekar, S. (2020). Organizational Citizenship Behavior: A Review. Thesis of Business Management, International Journal of Work Organisation and Emotion, 11(2), 89-104.
Noe, R. A. (2020). Employee training and development. McGraw-Hill Education.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/D. C. Heath and Com.
Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit‐level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(S1), S87-S119.
Ridwan, M. (2020). Analysis of Organizational Commitment Through OCB on Employee Performance. Dinasti International Journal of Management Science (DIJMS), 1(4), 543-555.
Rodriguez, J., & Walters, K. (2017). The Importance of Training and Development in Employee Performance and Evaluation. World Wide Journal of Multidisciplinary Research and Development, 3(10), 206-212.
Sugiharjo, R. J. (2020). Influence of Leadership and Organizational Citizenship Behavior (OCB) on Employee Performance. Journal of Resources Development and Management, 62, 42-50.
Tambe, S. (2014). A Study of Organizational Citizenship Behaviour (OCB) and Its Dimensions: A Literature Review. International Research Journal of Business and Management (IRJBM), 1, 67-73.
Triansyah, A, F., Hejin, W., & Stefania, S. (2023). Factors Affecting Employee Performance: A Systematic Review. Journal Markcount Finance, 1(3), 150-159.
Ünal, F., & Kaygın, H., (2019). Citizenship Education for Adults for Sustainable Democratic Societies. Sustainability, 12(1), 1-19.
