A Quality Management Swiftlet’s Nest Business in Thailand

Abstract

                The objective of this research is to study the quality management of a bird-nest business operator in Thailand. Using qualitative research by interviewing 35 people. The main data were divided into three group. First, The swiftlet’s builder entrepreneurs. Second, The entrepreneurs of bird nest cleaning. Third, The entrepreneurs of bird nest distribution. By using PDCA quality management 1. Planning (P) 2. Do (D) 3. Check(C) 4. Action (A).
                The research found that, to build a house in order to feed the birds and to renovate the house that used to feeds the bird, quality and color of the bird's nest is the most important. Operator need to take a serious attention to control the cleanliness in the house. Dash will cause disease, insect. Moreover, the biogas will cause acidity and alkalinity that affect to the colour, shape and thickness of the bird’s nest. Also, the operator has to pay attention to the temperature and humidity of the house, the temperature not to over 30 degrees and the relative humidity around 85-90% for the quality of the bird’s nest. In order to trick the swiftlet to come into the house the volume should be control not to over 80 decibels and open from 16.00-19.00 pm. is the time that the birds will be bent back to the house along to the living route. Food preservation must use in order to maintain the natural protein by bring PDCA to manage the quality because of the bird’s nest will stay in the house for 3-4 months and the bird’s nest contains protein >50%. Also, the result found that the entrepreneurs of the swiftlet can be also a bird’s nest washing operator for sale and able to control the bird’s nest business system of the whole process of PDCA

Article history: Received 4 April 2020
                            Revised 10 July 2020
                            Accepted 15 July 2020
                            SIMILARITY INDEX = 0.00 %