Service Quality from Faculty of Management of Kanchanaburi Rajabhat University

Abstract

                The research aimed to 1) investigate the level of service-giving quality of the Faculty of Management Science, Kanchanaburi Rajabhat University, and 2) to study the differences of personal factors toward the service-giving quality in Faculty of Management Science, Kanchanaburi Rajabhat University. The 278 samples were collected by accidental Sampling. Employing the criteria of quantity research. The variables were obtained by deductive method. Various theories and concepts were used to build hypothesis. A constructed 5-level questionnaire with the reliability of 0.89 was used as a tool to collect data. The statistics employed for data analysis were Pearson’s Product Moment Correlation. The service-giving quality was analyzed by Independent t-test and One Way ANOVA.
                The research findings were as follows:
                1. The level of the service-giving quality of The of the Faculty of Management Science, Kanchanaburi Rajabhat University was at a high level in ever aspects as written in descending order: reliability, responsiveness, assurance, empathy, and Tangibles.
                2. The personal factors include gender, age, major, class year, and service request does not affect the quality of service provided by the Faculty of Management Science. Kanchanaburi Rajabhat University.

Article history : Accepted 10 August 2017
                              SIMILARITY INDEX = 1.75