The Leadership Styles, Affecting Job-Satisfaction, Organizational Commitment and Performances of the Hotel Business Receptionists in The Northern Region of Thailand

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fawikorn Inluang

Abstract

The purposes of this research is to analyze the influence of leadership styles which consisted of the transactional and transformational leadership styles, related to the job-satisfaction, organizational commitment and performances of hotel business receptionists, in the Northern region of Thailand. These hotels obviously need to focus on the requirements of the hotels locating of main destination in Northern Thailand. The samples of this study consisted of 400 hotel receptionists in the Northern region of Thailand. They were selected by the simple random sampling method. The tools used in this study were questionnaires and analyzed basic data by descriptive statics, using Structural Equation Modeling (SEM) by Lisrel. The research findings indicate that the transformational leadership style has a direct positive influence on organizational commitment and the transactional leadership style has a direct positive influence on the organizational commitment and job-satisfaction, with the statistical significant level at 0.01. To sum up, it is obviously seen that both of the transactional and transformational leadership styles can lead to the organizational commitments and good performances in terms of operational standards and plans of hotel business receptionist.

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บทความวิจัย

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