FACTORS RELATING SERVICE QUALITY OF ACADEMIC SUPPORT STAFF, DEAN OFFICE, FACULTY OF POLITICAL SCIENCE AND LAW, BURAPHA UNIVERSITY

Abstract

Abstract

               This research aimed 1. to study on service of academic support staff in Dean office, Faculty of Political Science and Law, Burapha University; 2. to study on the service quality of academic support staff in Dean office, Faculty of Political Science and Law, Burapha University; and, 3. to study on the relationship between factors of service and service quality of academic support staff in Dean office, Faculty of Political Science and Law, Burapha University.

  Populations and samples of this research were 485 of personnel and students from Faculty of Political Science and Law, Burapha University. Research tool was the questionnaire. Statistics applied for data analysis were frequency, percentage, arithmetic mean, standard deviation, and correlation coefficient.

            It was found from the results of the study that overall, service from academic support staff was at high level where the service from academic support staff in all aspects were high. It could be ranked from high to low as follows: staff personality, environment, service system, service quality and convenience of service.

  Overall, service quality from academic support staff was in high level; and from all aspects, service quality was in high level as well. It could be ranked from high to low as follows: equality of services, continuous of service, speed and timely of service, sufficient service and advanced service.

  All factors of service providing were related to overall service quality of academic support staff at the significance level of 0.01. These factors could be ranked in term of relationship from high to low as follows: service factors related to service quality, time period, convenience of service, staff personality, and environment.