ผลของการพัฒนากระบวนการเรียนรู้จิตบริการด้วยหัวใจความเป็นมนุษย์ภายใต้ระบบครอบครัวเสมือน ที่มีต่อทักษะกระบวนการคิดอย่างเป็นระบบเชิงสร้างสรรค์ด้วยเทคนิคตะกร้า 3 ใบ ของบุคลากรด้านสุขภาพ

Abstract

This mixed-method research aimed to assess systematic creative thinking skills among healthcare personnel after they participated in the learning processes using three-basket technique under the humanized health care development program known as the simulated family system. The conceptual framework of this study was based on the literature related to systematic theory (Boulding, 1959) and the concept of humanized health care development under the simulated family system (มกราพันธุ์ จูฑะรสก, 2552) The sample of 74 healthcare personnel taking part in the simulated family system during 2016 and 2020 were purposively selected. The research instruments consisted of 1) the learning handbook for humanized health care development under the simulated family system; 2) the data collection instruments comprised of a questionnaire for general information of the sample group, the evaluation form to assess systematic creative thinking skills with three-basket technique, and the semi-structured questionnaire for in-depth interview. The descriptive statistics was used to present the demographic data; meanwhile the Pearson correlation coefficient was used to examine the relationship between the frequency of learning experiences and the advancement of systematic creative thinking skills of the sample together with the qualitative data analysis.

               The findings showed that the participants of humanized health care development with a simulated family system had improved the systematic creative thinking skills. The number of participation times had positive correlation with the advancement of systematic creative thinking skills at a significance level of 0.05. In addition, the qualitative analysis reflected that the participants taking part in the program were impressed by the hands-on training covering deep listening skills, questioning skills and the information about innovator’s DNA.  This hands-on training was done before letting each participant apply the knowledge they learned to their own context. Also, participants were warmly encouraged to share their experiences with others in the Professional Learning Community (PLC) or Community of Practice (CoP) and get feedback from expert coaches.