การศึกษาโปรแกรมการพัฒนาทักษะการสร้างแบบประเมินผลความพึงพอใจของบุคลากรสายสนับสนุน ในสถาบันแห่งชาติเพื่อการพัฒนาเด็กและครอบครัว มหาวิทยาลัยมหิดล

Abstract

The  evaluation of satisfaction in a skill training program for a single group of non-academic personnel was performed. Researchers collected information by testing participants before and after the program. The objective of this research is to study the effectiveness of the skill training program for non-academic personnel of the National Institute for Child and Family Development at Mahidol University. For the simple sampling, we selected 15 program participants from the skills training program. An evaluation of the satisfaction of participants in the skill training program was developed from three activities comprising: 1) discussions with participants to enable them to share their experiences and express their level of satisfaction, 2) creating a simple survey form for evaluation of satisfaction and 3) analysis and interpretation of the survey results using SPSS program. This evaluation of the satisfaction in the skill training program for non-academic personnel of the National Institute for Child and Family Development was conducted for a total of 6 hours and 30 minutes. The following instruments were used to collect data: 1) evaluations of satisfaction were performed before and after the skill training program and 2) participants completed a demographic questionnaire. The data was analyzed using descriptive statistics and the Wilcoxon matched pairs signed-rank test. The resulting outcome showed that after completing the program, the mean score of an evaluation of satisfaction was significantly higher than before entering the program (p < 0.05).