Management for Permission to Build a House of Sisattanak District,Vientiane Capital

Abstract

This research aimed to: 1. study if the status and problems of the habitation construction permission service providing management in Sisattanak area conform with the good governance or not 2. study the opinions of the service providers and the clients 3. study the recommendation for the habitation construction permission service providing management improvement in Sisattanak area. This research is a qualitative research, studying by researching documents and interviewing based on the good governance and public service structures The research result found that: 1) For the status and problem aspect, from the service providers, it was found that problems occurred from the client segment: the problem that the clients were illiterate about law for construction, and the problem that people intended to violate the law. It was also found that the clients had the same opinion that there were problems in enforcing the law, regulation and process of construction were incomplete, there were too many and too complicated processes, there were problems in accessing data, and, there were problems about much expenditure and the expense besides specified in the regulation and law. 2) According to the opinions of the service providers and clients based on the good governance, it was found that the service providers thought that there was a problem concerning with the principle, the clients did not understand about the regulation and process, and, the people were lawless. The opinion of the clients based on the good governance was found that every client had the same opinion that the habitation construction management in Sisattanak, Vientiane City, had problems about its service, and next below, it was the problem about the transparency. 3) The recommendations for the management improvement of the service providers and clients: it was found that most of the service providers recommended the improvement mostly for the problem topics in the manner of systems and regulations. They recommended improve and change the service regulations clearly. And, it was found that all clients had the same recommendations that they should improve the methods and behaviors of the service providing, and the quality of the service providing: 1) fast and suitable service providing, making the process easier 2) reducing the expenditure to match with the real price and 3) creating the justice and transparency together with the inspection in the organization.