People’ Opinion on Quality in Public Service of the Staffs in Mechanic Division

Abstract

The objectives of this research titled People’ Opinion on Quality in Public Service of the Staffs in Mechanic Division, None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, are: 1) to study the people’s opinion level on Quality in Public Service of the Staffs in Mechanic Division, None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, 2) to compare the people’s opinion level on Quality in Public Service of the Staffs in Mechanic Division, None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, as classified by gender, age, Educational Level, occupation, and income, and 3) to study recommendations for solving the problem in Public Service of the Staffs in Mechanic Division, None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province. The samples are the head of household or representative of household living in the area of None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, 357 persons. The sample size is determined by using Taro Yamane’s Formula. Then, Accidental Sampling is administered. The instrument using for data collection is the 5 Level Rating Scale with Item Discrimination between .261-.821, Reliability of total issue is .953. The statistic using for data analysis included the Percentage, Mean, Standard Deviation. For hypothesis testing, the t-test และ F-test (One-way ANOVA) are administered.
The research findings are as follows:
1. For people’s opinion on Quality of Public Service of Staffs, Mechanic Division, None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, found that the people living in None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, in overall, is in “Moderate” level ( =3.44). Considering each aspect, found that every aspect is in “Moderate” level, the average values are ranked in order from high to low as: (1) the Instrument, Equipment, and Utensils ( =3.50), (2) the success after providing the service in improvement and fixing/adjusting the road grade of Mechanic Division ( =3.49), (3) the Staffs’ friendliness ( =3.48), (4) the Staffs’ honesty in work practice ( =3.44), (5) the success after providing Electric Service of the public ( =3.42), (6) the quick response in work practice ( =3.43), (7 ) the convenience in communication ( =3.42), (8) the success after providing the extraction the public basin or stream of mechanic Division ( =3.42), (9) the Officers’ competency in work practice ( =3.41), (10) the success after providing water supply ( =3.39), and (11) the equality in service providing ( =3.33) respectively.
2. For comparison of people’s opinion on Quality of Public Service of Staffs, Mechanic Division, None-dang Sub-district Administrative Organization, Bo-ra-beau District, Mahasarakam Province, as classified by gender, age, Educational Level, and income, found that there are no significant differences in opinion on Quality of Public Service of Staffs, Mechanic Division, None-dang Sub-district Administrative Organization, in overall and each aspect