Knowledge Management and Organizational Cooperation Affecting on Public Sector Management Quality: The Case Study of the 4th Administrative Area of Probation Office
Article Sidebar
Main Article Content
Abstract
The aim of this study was threefold: firstly, to examine the level of perception regarding knowledge management, organizational cooperation, and quality of public sector management; secondly, to identify the components of knowledge management and organizational cooperation that impact the quality of public management; and thirdly, to propose suggestions on knowledge management, organizational cooperation, and public management quality. This study involved a quantitative approach, and its sample consisted of 217 civil servants. Data was collected through 5-point Likert scale questionnaires, and the gathered data was analyzed using frequency, percentage, mean, standard deviation, and multiple regression analysis. The findings indicated that overall, participants had a positive perception of knowledge management, organizational cooperation, and public sector management. Furthermore, the independent variables significantly predicted public management quality with a predictive power of 84.4 percent, at a significance level of 0.05. The study concluded that employees should be familiar with performance evaluation criteria at individual, departmental, and organizational levels. It was also suggested that executives ensure resource availability to maintain organizational effectiveness.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Akaraborworn, C. (2009). Public administration in a networked format (2nd ed.). Office of the Public Sector Development Commission.
Aumpornwetch, P., Sriwatana, T., & Nontanatorn, P. (2017). The Influence of Knowledge Management Process and Constructionism on Achievement by E-Admin: A Case Study of Personel Royal Thai Air Force Security Forces Command. NKRAFA Journal of Humanities and Social Sciences, 5(5), 87-99.
Boonmaphi, T., Tanya, S., & Chaisuwan, S. (2018). Cooperation model between School vs. Community in Small School Administration Upper Northern District. NRRU Community Research Journal, 12(1), 90-128.
Bourne, P., E., & Vicens, Q. (2007). Ten simple rules for a successful collaboration. PLoS Computational Biology, 3(3), 335-336.
Chansawang, N. (2016). Knowledge management and performance of center personnel Science for Education in the Northern Region under the Office of Non-Formal Education and Independent Education. Faculty of Industrial Education Rajamangala University of Technology Thanyaburi.
Chookiat, S. (1998). The arrangement of Information Technology Knowledge in the organization: strategies for success under current circumstances, 20, 13-22.
Department of Probation. (2018). Annual Report 2018.
Department of Probation. (2022). Annual Report 2022.
Dinnapanyo, C. K., Kuppko, D. & Suthiratanapundi. (2019). The cooperation of private sectors to drive sustainable development goals with CSR method in Sampran District, Nakhon Pathom Province. Journal of Liberal Art of Rajamangala University of Technology Suvarnabhumi, 1(1), 13-29.
Hanghon, P., & Rinthaisong, I. (2016). Factor Analysis of Collaboration Between Local Administrative Organizations and Community Learning Centers in Non-Formal Higher Education Management in Southern Thailand. Journal of Southern Technology, 9(2), 19-26.
Janejobsakokit, A., Tavarom, A., & Kriavas, K. (2020). Components of Collaborative Governance for Aeronautical Search and Rescue in the Gulf of Thailand.
Jumpang, T., Rudtanasudjatum, K., & Jaidee, W. (2012). Factors influencing the Success of Public Sector Management Quality Award Based on Perception of the Personnel at the Regional Level, Ministry of Public Health, The Public Health. Journal of Burapha University, 7(2), 38-52.
Kaewsombut, S., Sirisooksilp, S., & Ariratana, W. (2023). Necessity for Assessment of Collaborative Educational Management for Private School. Journal of Humanities and Social Sciences Nakhon Phanom University, 12(1), 150-161.
Kanha, S. (2015). Knowledge Management for Product Development Machine Manufacturer: case study of Food industry. [Master’s Thesis, Thammasat University].
Kanjanawasee, S., & Soipetkasem, C. (2014). Research Variable: Meaning, Selection, Measurement and Control. Journal of Education Thaksin University, 14(1), 9-33.
Marquardt, M. J., & Reynolds, A. (1994). The global learning organization. Irwin.
Nootdechanan, Y. (2015). Factors affecting the success of organizational development according to the quality criteria of public sector management of the Department of Mental Health Ministry of Health. Department of Mental Health Ministry of Public Health Nonthaburi: Department of Management System.
Office of the National Bureaucratic Development Commission and Institute of Productivity. (2006). Handbook on creating knowledge management learning exchange activities to support strategic issues of government agencies for fiscal year 2007.
Office of the Public Sector Development Commission. (2014). Public Sector Management Quality Criteria 2007. Vision Print and Media.
Office of the Public Sector Development Commission. (2019). Public Sector Management Quality Criteria 2019. OP.
OPDC. (2006). Quality Criteria for Public Sector Management B.E. 2550 (2007). Vision Print and Media.
OPDC. (2014). Quality Criteria for Public Sector Management B.E. 2558 (2015). Vision Print and Media.
OPDC. (2015). Quality Criteria for Public Sector Management B.E. 2558 (2015). Vision Print and Media.
OPDC. (2019). Quality Criteria for Public Sector Management B.E. 2562 (2019). OPDC.
Pechcong, P. (2020). Collaboration at work and creating a working environment that affect the management of the diversity of individuals of different age ranges: case studies Narathiwat Provincial Local Administrative Organization. Prince of Songkla University.
Rachaporn, P. (2022). The success factors of cooperation between government agencies and non-profit charitable organizations in Disaster Prevention and Mitigation: A Case Study of Floods. Nakhon Si Thammarat province. Humanities and Social Science Research Promotion Network Journal, 5(1), 84-96.
Sangkaphan, T. (2019). Knowledge management and competency of government Officials and pharmaceutical factory employees Military Center for Defense Industry and Military Energy. Master of Business Administration in Management.
Scott, R., Andreas., X., & Merrick, Z. (2018). Teamwork, collaboration, coordination, and networking: why we need to distinguish between different types of interprofessional practice. Journal of Interpersonal Care, 32(1), 1-3.
Sripayak, R. (2010). Coordination techniques Office of the Permanent Secretary. Ministry of Interior.
Suchookorn, S. (2010). Excellent hospitality and service (4th ed.). Saitarn.
Suwanwong, A., & Voravarn, S. (2020). Collaborative Factors of Pracharath School Development: Public-Private Dimension. Journal of Education Studies, 48(2), 321-341.
Tantivejjavanichaya, C., & Luangprapat, W. (2018). Building Cooperation of Local Governments in the Eastern Region: Success Factors and Barriers. Journal of Integrated Sciences, 16(1), 90-128.
Thammawongsa, B. (2022). 4CS: Four learning skills that should be practicable and do not require talent. https://thepotential.org/2018/ 10/19/4cs-for-21st-century-learning/
Thepkaiwan, P. (2011). Development of a collaborative network model for quality Education management in small elementary schools. [Doctor of Philosophy, Khon Kaen University].
Wang, S., & Archer, N. (2004). Supporting collaboration in business-to-business electronic.
Yamsrikaew, K., & Intarak, P. (2019). Collaborative Management of the House, Temples, Schools. Technical Education Journal King Mongkut's University of Technology, 9(1), 207-213.
Yueran, S., & Songthap, A. (2020). Factors Affecting Collaborative Governance for Ageing Health Promotion in Urban Areas of Local Health Security Fund, Region 12th Songkhla. The Southern College Network Journal of Nursing and Public Health, 7(3), 207-222.