Communication management in Counter-terrorism case study: Chaloem Ratchamongkhon Line

Abstract

This study aimed 1) To study the communication management for anti-terrorism and
2) To recommend communication management for anti-terrorism. This research is qualitative. Method by documents and in-depth interviews. Executive officials within relevant departments and academics. The results showed that the Chaloem Ratchamongkhon Line Project has never been a terrorist incident in an MRT station at a level beyond control. Data were analyzed by descriptive analysis.

The research results found that communication management is divided into two types: 1) A Formal center for emergency management has been established with clear regulations, requirements, and communication formats according to work roles and the chain of command and command in anti-terrorism communication, and 2) informally, including using Social Media on mobile phones and the use of radio communications. It is suitable for use during times of crisis. Because it is fast and flexible in communication, Including externally, in the event of a severe terrorist incident, there will be coordination with national agencies such as the International Counter-Terrorism Operations Center.

Suggestions include Developing communication codes for social media, technology to support and reduce the personnel, standard operating procedures (SOPs), and building guidelines for communicating with foreigners and disabled people.